EA Publication Scheme

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo....

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk

World Environment Day 2008 - Time for a new routine. Take part in our
campaign by telling us what one thing you will do to stand up to climate
change. Visit our website to tell us and find out more:
[3]www.environment-agency.gov.uk/wed

References

Visible links
1. http://www.environment-agency.gov.uk/abo...
2. http://www.environment-agency.gov.uk/
3. http://www.environment-agency.gov.uk/wed

Dear Alex,

Thank you for your email requesting a copy of our Publication Scheme for
FOI.

I am pleased to attach a copy of this for you. I would point out that
our new scheme will be published on 1st January 2009.

Best regards,

John Tait

Customer Service Advisor
National Customer Contact Centre
Environment Agency
08708 506506

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Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo....

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk

World Environment Day 2008 - Time for a new routine. Take part in our
campaign by telling us what one thing you will do to stand up to climate
change. Visit our website to tell us and find out more:
[3]www.environment-agency.gov.uk/wed

References

Visible links
1. http://www.environment-agency.gov.uk/abo...
2. http://www.environment-agency.gov.uk/
3. http://www.environment-agency.gov.uk/wed

Dear Alex,

Many thanks for your email regarding publications. We publish many documents online which are free to download, but we can also provide a printed copy if requested for which there is a charge.

WIYBY stands for 'What's in Your Backyard', which is a section on our website that provides various types of information for areas defined by postcode or named areas.

You can find it here on our website:

http://www.environment-agency.gov.uk/maps/

If there's any more info you require please let me know.

Kind regards,

Shaun Madill
The Environment Agency
NCCC Sheffield
Tel: 08708 506 506
Internal: 7113091
email: [Environment Agency request email]

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