discussions on 'no strike deal' with Tube unions

Ref: TFL102192

Dear M Deutsch

Thank you for your email received by Transport for London (TfL) on
18.01.2010.

You have asked for correspondence and minutes to meetings between trade
unions and TfL regarding the no strike deal.

We will deal with your request as soon as possible and in any case provide
you with a response by 15 January.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Kind Regards
Transport for London
Customer Relations

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Ref: TFL102192

Dear M Deutsch

Thank you for your email received by Transport for London (TfL) on 18 January.

You asked for correspondence and minutes to meetings between trade unions and TfL regarding the no strike deal.

Your request is being considered under the Freedom of Information Act.

Unfortunately we will not be able to resolve your request within the statutory 20 working day deadline. This is because we are still in the process of collating the information.

We will respond as soon as possible. Please accept my apologies for this delay and any inconvenience it may cause you. In the meantime, if you have any queries relating to your request, please do not hesitate to contact me at the above email address.

If you are not satisfied with this response, please read the attached help-sheet entitled ‘Your Right to Appeal’

Yours sincerely

Maria La Tegola
TfL Customer Relations

Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who made the original decision, in accordance with the complaints procedure published on our website at www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance
6th Floor Windsor House
42 – 50
Victoria Street
London
SW1H 0TL

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

A complaint form is available on the Information Commissioner’s Office website
www.ico.gov.uk

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18 March 2010

Our Ref: IRV-107-0910

Dear Mr Deutsch

Thank you for your email of 16 March 2010 in which you requested an
internal review of your Freedom of Information request.

I can confirm that an internal review of your request will be undertaken
in accordance with the attached procedure. The review will be conducted as
soon as possible and in any event by 15 April 2010. In the meantime please
contact me if you would like to discuss this matter.

Yours sincerely

Matthew Towey | Compliance Adviser
Information Access & Compliance Team | Corporate Governance | Transport
for London
5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

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Ref: IRV 107 0910

Date 6^th April 2010

Dear M Deutsch

Subject: Outcome of internal review

The internal review of Transport for London's (TfL) handling of your
request for correspondence between TfL and the Tube Unions in relation to
the `no strike deal' has been completed. The review was carried out by a
Review Panel (`the Panel') consisting of individuals who were not involved
in the handling of your request.

Having reviewed all of the correspondence held in relation to your
request, the panel agree that miscommunication between business areas and
unsatisfactory lengthy response times from individuals who have been
approached for a contribution has led to your request not being expedited
as per TfL's FOI process.

Due to this your request is severely over the 20 working day deadline and
in breach of the Freedom of Information Act 2000. Please accept our
apologies for all the errors which have occurred whilst dealing with your
request.

The Panel will discuss all of the concerns outlined above with the
Information Access and Compliance Team who in turn will address them with
the individuals concerned.

In line with TFL's procedure, any response to an FOI request which is
deemed to be of a complex nature requires approval of the appropriate
senior manager from the relevant business area. At this time TfL's
response to your request is being approved and will be sent to you
shortly.

I hope this information is of assistance. If you are dissatisfied with the
outcome of this internal review, you can refer the matter to the
independent authority responsible for enforcing the Freedom of Information
Act at the following address.

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

A complaint form is available on the ICO's website (www.ico.gov.uk).

Yours sincerely

Emma Flint

Compliance Adviser

[1][email address]

References

Visible links
1. mailto:[email address]

Dear M Deutsch,

Please accept my sincere apologies for this further delay by London
Underground Customer Services in responding to your request. 

I have contacted the appropriate individuals regarding this issue and will
respond further to you once I have had a full update.

Kind regards

Emma Flint

Compliance Adviser

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Dear M Deutsch,

Further to my email below I have now received an update from the London
Underground Customer Service Team.

As advised in my email of the 6^th April, in line with TfL’s procedure,
any response to an FOI which is deemed to be of a complex nature requires
approval of the appropriate senior management from the relevant business
area.

In this instance your request was deemed to be ‘complex’ and TfL’s
response required the appropriate management approval.  Unfortunately a
delay has occurred within this process, which understandably has caused
you frustration and inconvenience.

I have escalated your complaint to the Head of Information Access and
Compliance, who will assist in expediting a response to your request.

Again, please accept my apologies for the further delays caused.

Kind Regards

Emma Flint

Compliance Adviser.

From: FOI
Sent: 28 April 2010 13:55
To: 'M Deutsch'
Subject: RE: Outcome of internal review

Dear M Deutsch,

Please accept my sincere apologies for this further delay by London
Underground Customer Services in responding to your request.

I have contacted the appropriate individuals regarding this issue and will
respond further to you once I have had a full update.

Kind regards

Emma Flint

Compliance Adviser

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Ref: TfL102192

Dear M Deutsch

Thank you for your email received by Transport for London (TfL) on 18
January. I am sorry for the long delay in responding to you.

You asked for any correspondence, including minutes of meetings, between
trade unions and TfL regarding the "no strike" deal.

TfL does not hold the information you have requested. This is because TfL
personnel have not been present at any formal meetings with Union members
on this matter.

I am sorry that we are not able to assist you on this occasion, but if you
have any further queries with which I can be of assistance, please do not
hesitate to contact me.

Please see below an information sheet for details of your right to appeal
as well as information on copyright and what to do if you would like to
re-use any of the information we have disclosed.

Kind regards

Transport for London
Customer Relations

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [email address]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner's Office
website at

[1]www.ico.gov.uk

Copyright

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would otherwise infringe
copyright (for example, by making copies, publishing it, or issuing copies
to the public). Brief extracts of the material may be reproduced under the
fair dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting. In respect
of use for criticism, review and news reporting, any reproduction must be
accompanied by an acknowledgement that TfL or one of its subsidiary
companies is the copyright owner.

Re-use

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
Public Sector Information Regulations 2005.

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Our Ref: TFL105811

Dear M Deutsch,

Thank you for your email received by Transport for London on 14 May. You
have asked for a record of any discussions held between Transport for
London (TfL) and the transport unions regarding a ‘no strike deal’:

We will deal with your request as soon as possible and in any case provide
you with a response by 14 June.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Kind regards

Lee Hill

Customer Relations Officer
TfL Customer Relations

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Dear M Deutsch,

Thank you for your email received by Transport for London (TfL) on 14 May.
You have asked for a record of any discussions held between TfL and the
transport unions regarding a ‘no strike deal’.

Your request is being considered under the Freedom of Information Act.

Unfortunately we will not be able to resolve your request within the
statutory 20 working day deadline. This is because we are still in the
process of trying to locate this information.

We will respond as soon as possible. Please accept my apologies for this
delay and any inconvenience it may cause you. In the meantime, if you have
any queries relating to your request, please do not hesitate to contact
me.

If you are not satisfied with this response, please read the below
help-sheet entitled ‘Your Right to Appeal’.

Kind regards

Lee Hill

Customer Relations Officer

Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [1]www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance
Floor 5, Windsor House
42 – 50
Victoria Street
London
SW1H 0TL

E-mail: [2][email address]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website at [3]www.ico.gov.uk

show quoted sections

References

Visible links
1. http://www.tfl.gov.uk/foi
2. mailto:[email address]
3. http://www.ico.gov.uk/

Dear M Deutsch,

Thank you for your further email.

I am sorry for the continued delay in the response to your request under
the Freedom of Information Act.

I am afraid that we are still in the process of gathering the required
information and will respond as soon as possible.

Once again, I apologise for this delay and any inconvenience this may
cause you. In the meantime, if you have any further queries regarding your
request, please do not hesitate to contact me.

Kind regards

Lee Hill

Customer Relations Officer

show quoted sections

Our Ref: TfL105811

Dear M Deutsch

Thank you for your email received by Transport for London (TfL) on 14 May.

Please accept my apologies for the delay in our response.

You have asked for a record of any discussions held between TfL and the
Transport Unions regarding a no strike deal.

Unfortunately TfL does not hold the information you have requested.

TfL does not hold the information requested as the discussions referred to
by Mr Johnson took the form of private conversations rather than formal
meetings. As such, there are no minutes or formal record of them.

I am sorry that we are not able to assist you on this occasion, but if you
have any further queries with which I can be of assistance, please do not
hesitate to contact me.

If you are not satisfied with this response, please read the attached
help-sheet entitled `Your Right to Appeal'

Yours sincerely

Lee Hill

Customer Relations Officer

Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [1]www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance
Floor 5, Windsor House
42 - 50
Victoria Street
London
SW1H 0TL

E-mail: [2][email address]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

A complaint form is available on the Information Commissioner's Office
website at [3]www.ico.gov.uk

show quoted sections

References

Visible links
1. http://www.tfl.gov.uk/foi
2. mailto:[email address]
3. http://www.ico.gov.uk/