Declining to address complaints

Dear Sir or Madam,

The Council's web site says that attempted complaints about the
following are not 'complaints' and that complaints on such matters
will not be addressed:

A matter which is, or could be reasonably be expected to be, the
subject of court or tribunal proceedings, or which is in hands of
the council’s insurers.

Please clarify whence this limitation originates, for example
whether it arises from statutory provision or whether it arises
from an officer decision or whether it arises from the council
constitution etc.. and provide the documentation in question.

Please clarify whether the income level of the complainant is taken
into account in determining whether or not it is reasonable to
expect them to take legal action as opposed to making a complaint.

Please provide whatever information is available about the way in
which this criterion is applied, defined, and further expanded, and
some examples of the sort of action the council might have in mind.

Please clarify whether when refusing to deal with a complaint on
this criterion you inform the would be complainant of the grounds
on which you are refusing to deal with the complaint.

Please clarify whether officers report to the full council the
number of complaints that have been rejected under this criterion
and if not then please explain clearly why not.

How many complaints have in the last three years been rejected
using this criterion, alone or in conjunction with other criteria
from the list?

Thank you

Yours faithfully,

K Hodgkinson

Dear info,

You would appear to be in breach of the law as you have not
responded. Please provide me with relevant background material held
by you in respect of the complaints policy outlined on your web
site.

Yours sincerely,

K Hodgkinson

Dear Moss, Dawn,

16 October 2009
Dear Sir or Madam,

You imply the original request was somehow lost and you cannot
follow it up without a copy. This is odd since the original is on
line already. But since you asked here it is again with the follow
up I sent, which was also not responded to.

The Council's web site says that attempted complaints about the
following are not 'complaints' and that complaints on such matters
will not be addressed:

A matter which is, or could be reasonably be expected to be, the
subject of court or tribunal proceedings, or which is in hands of
the council’s insurers.

Please clarify whence this limitation originates, for example
whether it arises from statutory provision or whether it arises
from an officer decision or whether it arises from the council
constitution etc.. and provide the documentation in question.

Please provide any background documentation on this eg briefings,
reports, minutes, etc. I can't find any on the web site.

Please clarify whether the income level of the complainant is taken
into account in determining whether or not it is reasonable to
expect them to take legal action as opposed to making a complaint.

Please provide whatever information is available about the way in
which this criterion is applied, defined, and further expanded, and
some examples of the sort of action the council might have in mind.

Please clarify whether when refusing to deal with a complaint on
this criterion you inform the would be complainant of the grounds
on which you are refusing to deal with the complaint.

Please clarify whether officers report to the full council the
number of complaints that have been rejected under this criterion
and if not then please explain clearly why not.

How many complaints have in the last three years been rejected
using this criterion, alone or in conjunction with other criteria
from the list?

Thank you

Yours faithfully,

K Hodgkinson

Link to this | Send follow up
info

Yours sincerely,

K Hodgkinson