CRM in Rossendale

J Smith made this Freedom of Information request to Rossendale Borough Council

Response to this request is long overdue. By law, under all circumstances, Rossendale Borough Council should have responded by now (details). You can complain by requesting an internal review.

From: J Smith

2 July 2010

Dear Rossendale Borough Council,

Please supply copies of all business cases, functional
specifications and business process documents relating to the
implementation of Microsoft Dynamics CRM within Rossendale Council

Yours faithfully,

J Smith

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From: Freedom Of Information
Rossendale Borough Council

2 July 2010

Dear Sir or Madam

RE: REQUEST FOR INFORMATION UNDER THE FREEDOM OF INFORMATION ACT
Logged as our Reference FOI/765

I acknowledge receipt of your email dated 2nd July 2010.

Your request is being dealt with under the terms of the Freedom of Information Act 2000 and will be answered within twenty working days.
If you have any queries about this request do not hesitate to contact me at [Rossendale Borough Council request email]

Please remember to quote the reference number above in any future communications.

Regards

Jenni Cook
Committee Officer
01706 252424
[Rossendale Borough Council request email]

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From: Jennifer Cook
Rossendale Borough Council

5 July 2010


Attachment 765 response 05.07.10.pdf
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Dear Sir or Madam

REQUEST FOR INFORMATION UNDER THE FREEDOM OF IN FORMATION ACT

With reference to your email dated 2^nd July 2010, please see the attached
letter which forms the complete response of Rossendale Borough Council.

If you have any queries about this request do not hesitate to contact me.
Please quote reference number FOI/765 in any future communications.

I would be grateful if you could confirm that you have received this
response by emailing me at [1][Rossendale Borough Council request email]

Thank you

Yours faithfully

Jenni Cook

Committee Officer

Committee and Member Services

Rossendale Borough Council

The Business Centre, Newchurch Road, Bacup, OL13 0WU

Tel) 01706 252424

Email) [2][email address]

For Freedom of Information Requests please contact me at
[3][Rossendale Borough Council request email]

This message and any attachments are confidential and should only be read by those to whom they are addressed. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. As a public body, Rossendale Borough Council may be required to disclose this email or any response to it under the Freedom of Information Act 2000, unless the information in it is covered by one of the exemptions in the Act. Please immediately contact the sender if you have received this message in error. If you are not the intended recipient, please contact us immediately, delete the message from your computer and destroy any copies.

Internet communications are not always secure and therefore Rossendale Borough Council does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of Rossendale Borough Council.

Rossendale Borough Council, Town Centre Office, Lord Street, Rawtenstall, BB4 7LZ Web site: www.rossendale.gov.uk

Telephone 01706 217777

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