CRIS reporting system manuals

Dear Mr Andrews

Freedom of Information Request Reference No: 2009120000141
I write in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 01/12/2009. I note
you seek access to the following information:

* "Dear Sir or Madam, I would like to request the following from
the Metropolitan Police. 1. The instruction manual for the
CRIS (Crime reporting Information System) used to make records of
actions related to crime investigation/reports of crime etc
2. The training manual for the CRIS (Crime reporting Information
System) 3. The user guide for the CRIS (Crime reporting
Information System) 4. any other manual's guides for the CRIS
(Crime reporting Information System) ."

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act). You will receive a response within
the statutory timescale of 20 working days as defined by the Act,
subject to the information not being exempt or containing a reference
to a third party. In some circumstances the MPS may be unable to
achieve this deadline. If this is likely you will be informed and
given a revised time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your
right of complaint.

Should you have any further enquiries concerning this matter, please
write or contact Peter Deja on telephone number 0207 161 3640 quoting
the reference number above.

Yours sincerely

Peter Deja
Policy and support officer
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think
the decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your
request.

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is
to telephone the case officer that is nominated at the end of your
decision letter.

That person will be able to discuss the decision, explain any issues
and assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision
of the MPS made under the Freedom of Information Act 2000 (the Act)
regarding access to information you can lodge a complaint with the MPS
to have the decision reviewed.

Complaints should be made in writing and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF

In all possible circumstances the MPS will aim to respond to your
complaint within 40 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied
with the decision you may make application to the Information
Commissioner for a decision on whether the request for information has
been dealt with in accordance with the requirements of the Act.

For information on how to make application to the Information
Commissioner please visit their website at
www.informationcommissioner.gov.uk. Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

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PLEASE DISREGARD MY INITIAL EMAIL, I MEANT TO GIVE YOU UP TO 7th MARCH
2010 TO RESPOND.
PLEASE SEE THIS AMMENDED EMAIL BELOW. MY APOLOGIES.
Dear Mr Andrews
Freedom of Information Act Request Reference No: 2009120000141
I write in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 01/12/2009. I note
you seek access to the following information:
· Dear Sir or Madam, I would like to request the following
from the Metropolitan Police. 1. The instruction manual for the
CRIS (Crime reporting Information System) used to make records of
actions related to crime investigation/reports of crime etc 2.
The training manual for the CRIS (Crime reporting Information System)
3. The user guide for the CRIS (Crime reporting Information
System) 4. any other manual's guides for the CRIS (Crime reporting
Information System)
This is to inform you that I cannot identify any specific records /
documents that will satisfy your request based on the details you have
provided. To enable the MPS to meet your request could you please provide
this office with further information. I provide some guidance that may
assist you more clearly describe the information you require:
Dear Mr Andrews, I have been requested to clarify with you what you are
actually after in this request. Can you please confirm if you just want to
see the training material that we use in relation to CRIS. If this is the
case , i can pass your reply onto the unit that would deal with your
request and they can work on a response to you.

After receiving your reply, your request will then be considered and you
will receive the information requested within the statutory timescale of
20 working days, subject to the information not being exempt or containing
a reference to a third party.
However, if the requested additional information has not been received by
7 March 2010 I will assume you no longer wish to proceed with this
request and will treat it as withdrawn.
COMPLAINT RIGHTS
Your attention is drawn to the attached sheet which details your right of
complaint.
Should you have any further enquiries concerning this matter, please write
or contact Mr P Deja by the email adress quoting the reference number
above.
Yours sincerely,

P Deja
Policy and support officer
COMPLAINT RIGHTS
Are you unhappy with how your request has been handled or do you think the
decision is incorrect?
You have the right to require the Metropolitan Police Service (MPS) to
review their decision.
Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.
Ask to have the decision looked at again –
The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.
That person will be able to discuss the decision, explain any issues and
assist with any problems.
Complaint
If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.
Complaints should be made in writing and addressed to:
FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF

In all possible circumstances the MPS will aim to respond to your
complaint within 40 working days.
The Information Commissioner
After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.
For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

show quoted sections

Dear Mr Andrews

Freedom of Information Act Request Reference No: 2009120000141
I write in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 01/12/2009. I note
you seek access to the following information:

** Dear Sir or Madam, I would like to request the following
from the Metropolitan Police. 1. The instruction manual for the
CRIS (Crime reporting Information System) used to make records of
actions related to crime investigation/reports of crime etc 2.
The training manual for the CRIS (Crime reporting Information System)
3. The user guide for the CRIS (Crime reporting Information
System) 4. any other manual's guides for the CRIS (Crime reporting
Information System)

This is to inform you that I cannot identify any specific records /
documents that will satisfy your request based on the details you have
provided. To enable the MPS to meet your request could you please provide
this office with further information. I provide some guidance that may
assist you more clearly describe the information you require:

Dear Mr Andrews, I have been requested to clarify with you what you are
actually after in this request. Can you please confirm if you just want to
see the training material that we use in relation to CRIS. If this is the
case , i can pass your reply onto the unit that would deal with your
request and they can work on a response to you.

After receiving your reply, your request will then be considered and you
will receive the information requested within the statutory timescale of
20 working days, subject to the information not being exempt or containing
a reference to a third party.

However, if the requested additional information has not been received by
7 December 2009 I will assume you no longer wish to proceed with this
request and will treat it as withdrawn.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Mr P Deja by the email adress quoting the reference number
above.

Yours sincerely,

P Deja
Policy and support officer
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF

In all possible circumstances the MPS will aim to respond to your
complaint within 40 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

show quoted sections

Dear Mr Andrews

Freedom of Information Request Reference No: 2009120000141

I write in connection with your request for information dated 1 December
2009 which was received by the Metropolitan Police Service (MPS) on
01/12/2009. I note you seek access to the following information:

Dear Sir or Madam,
I would like to request the following from the Metropolitan Police.

* 1. The instruction manual for the CRIS (Crime reporting Information
System) used to make records of actions related to crime
investigation/reports of crime etc
* 2. The training manual for the CRIS (Crime reporting Information
System)
* 3. The user guide for the CRIS (Crime reporting Information System)
* 4. any other manual's guides for the CRIS (Crime reporting
Information System)

Under the Freedom of Information Act 2000 (the Act), we have 20 working
days to respond to a request for information unless we are considering
whether the information requested is covered by one of the 'qualified
exemptions' (exemptions which must be tested against the public interest
before deciding whether they apply to the information in question).

Where we are considering the public interest test against the application
of relevant qualified exemptions, Section 17(2)(b) provides that we can
extend the 20 day deadline.

Section 17(2) provides:

2) Where-
a) in relation to any request for information, a public authority is, as
respects any information, relying on a claim-
i) that any provision of Part II which relates to the duty to confirm or
deny and is not specified in section 2(3) is relevant to the request, or
ii) that the information is exempt information only by virtue of a
provision not specified in section 2(3), and
b) at the time when the notice under subsection (1) is given to the
applicant, the public authority (or, in a case falling within section
66(3) or (4), the responsible authority) has not yet reached a decision as
to the application of subsection (1)(b) or (2)(b) of section 2,
the notice under subsection (1) must indicate that no decision as to the
application of that provision has yet been reached and must contain an
estimate of the date by which the authority expects that such a decision
will have been reached.

I am sorry to inform you that we have not been able to complete our
response to your request by the date originally stated, as we are
currently considering whether 'qualified exemptions' apply to the
information you have requested. As a result we will not be able to respond
within 20 working days.

For your information we are considering the following exemption(s):

Section 31 - Law enforcement
Section 43 - Commercial interests

I can now advise you that the amended date for a response is 27 January
2010.

May I apologise for any inconvenience caused.

COMPLAINT RIGHTS

If you are dissatisfied with this response please read the attached paper
entitled Complaint Rights which explains how to make a complaint.

Should you have any further enquiries concerning this matter, please
contact me on 020 7161 3351 or at the address at the top of this letter,
quoting the reference number above.

Yours sincerely

Howard Greenwood
Higher Performance Analyst, Information Management Engagement Team

COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again -

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF

In all possible circumstances the MPS will aim to respond to your
complaint within 40 working days.

The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

show quoted sections

Dear Mr Andrews

Freedom of Information Request Reference No: 2009120000141

I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 01/12/2009. I note you seek
access to the following information:

* I would like to request the following from the Metropolitan Police.

* 1. The instruction manual for the CRIS (Crime reporting Information
System) used to make records of actions related to crime
investigation/reports of crime etc
* 2. The training manual for the CRIS (Crime reporting Information
System)
* 3. The user guide for the CRIS (Crime reporting Information System)

* 4. any other manual's guides for the CRIS (Crime reporting
Information System)

.

Please see the attached document which contains your response in relation
to this request, and your additional requests 2009120005050 and
2010010000030.

If you wish to discuss the matter further, please contact me on 0207
0915565 or via email at [email address].

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Louise Lander on telephone number 0207 0915565 quoting the
reference number above.

Yours sincerely

Louise Lander
Higher Information Manager

COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1TR

In all possible circumstances the MPS will aim to respond to your
complaint within 40 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

show quoted sections