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council functions
Stuart Hardwicke CARRUTHERS made this Freedom of Information request to Harrogate Borough Council
The request was partially successful.
From: Stuart Hardwicke CARRUTHERS
23 August 2008
Dear Sir or Madam,
I would like to know the average proportion of time the elected
representatives of your authority spend as part of their duties for
2005/2006, 2006/2007 and 2007/2008 on their main activities. The
activities that form their duties (employment) as an elected
representative are:
1 directly resolving complaints against the executive (Council
Staff) of the Council by residents;
2 sitting on committee's;
3 acting for the political parties that they represent and/or
ceremonial duties (i.e. all time not spent on sitting on a
Committee or resolving a complaint against the executive);
The total time spent by an elected representative for a Council on
these three activities should be 100 per cent of the time they
spend 'working for a Council' as an elected representative.
I would additionally like to know how much in total was paid to
local councillors to meet all their duties (including expenses) for
2005/2006, 2006/2007 and 2007/2008 by your authority, and how many
elected representatives are (and were) represented on your
authority for these years.
I would also like to know how many Complaints in total were
submitted to your Council in 2005/2006, 2006/2007 and 2007/2008 for
each year. I would further like to know how many of these
complaints were formally considered by an elected representative
for each of these years.
I would further like to know how many complaints against the
Executive (Council staff) led to the elected representatives
formally identifying that the Executive had acted wrongly for the
years 2005/2006, 2006/2007 and 2007/2008, and how many of these
formal determinations by the elected representatives identify that
there was no wrong-doing by the Executive. How many staff employed
by your authority in 2005/2006, 2006/2007 and 2007/2008 ceased to
be employed by your authority as a direct result of a complaint
against the Executive, and the Councillors identifying this to be
the case.
I would further like to know how much money the Council has paid to
a complainant (i.e. victim of a Council's wrongdoing) through its
own complaints system (i.e. excluding any intervention by the Local
Government Ombudsman, Valuation Tribunal or similar body) in
2005/2006, 2006/2007 and 2007/2008.
I would like to know how much money either in the form of local
settlement or additional formal finding of maladministration
causing injustice the Local Government Ombudsman has recommended
that your Council pay in 2005/2006, 2006/2007 and 2007/2008 (for
each year) and if the Local Government Ombudsman's recommendations
have been met in full (including any non-financial recommendations
for each year)). Please detail any recommendation that has not been
met in full and provide a copy of the Elected representatives
decision. Please additionally identify if these costs were met
directly by Council Tax Payers or the Council's insurers (excluding
self insurance by a Council)
Finally, please provide details of the financial cost of
administering all your complaints systems (including FoI and DP) by
the Executive for 2005/2006, 2006/2007 and 2007/2008 and the number
of staff employed in administering complaints and resolving these
(Full time equivalent staffing levels). Please also provide details
of your total administrative costs for 2005/2006, 2006/2007 and
2007/2008 and the total number of staff employed by your authority,
as well as any pay increase (including increments) made to the
Council's Chief Executive (Head of Paid Service) in pounds sterling
for each of these years. Please additionally identify if the Chief
Executives wages included performance related payments.
If you do not have this reasonably basic management information
related to complaints and/or identify that the costs of accessing
the information requested will be more than £450 please state this
and identify that your Authority does not have either a functioning
or accountable complaints system, and does not maintain any basic
management information related to this issue.
If you have a complaints system not fit for purpose please identify
which political party currently controls your Council, and if this
political party has appointed the current Electoral Registration
and Returning Officer through its control of the Council (with date
of their formal appointment). Please name the current Electoral
Registration and Returning Officer, and identify if they are also
Head of Paid Service, and Clerk to your Authority. Please
additionally provide any documentation maintained by your Local
Authorities Head of Paid Service identifying that they personally
do not believe it to be appropriate for your Council to have a
complaints system that is fit for purpose. This documentation
should be in existence due to the provisions of s4 of the Local
Government Act 1989.
Yours faithfully
Stuart HARDWICKE CARRUTHERS
From: CustomerServices
Harrogate Borough Council
26 August 2008
Thank you for your email
I have forwarded it to the Freedom of Information Officer who will
respond to you direct.
Rosalyn
Customer Services
Customer Service Centre
Harrogate Borough Council
Tel: 0845 300 6091 or extn 4302
e-mail: [email address]
web site: www.harrogate.gov.uk
postal address: Council Offices, Crescent Gardens Harrogate HG1 2SG
Open : Monday to Friday 8.30am - 4.30pm
show quoted sections
From: Alison Best
Harrogate Borough Council
22 September 2008
Mr Hardwicke Carruthers
I refer to your Freedom of Information Act request of 26 August and
reply as follows :-
1. Average time spent by Elected Members on certain listed activities
including dealing with complaints about staff .
We do not record time spent by Elected Members. I am therefore not
able to provide you with the information requested. By way of assistance
however and in an effort to help I attach a table showing an exercise
which was conducted in 2006 which details time spent by a sample of our
Members.
Please note that we do not currently operate a complaints procedure
which requires Elected Members to investigate complaints against staff
.
2. Amount paid to Elected Members and number of Elected members during
05/06 ,06/07 & 07/08
During this time we had 54 Members. We are required by legislation to
publish payments to each Member each year and Notices were published
in local newspapers including the Harrogate Advertiser on the following
dates 7 July 06 for 05/06 8 June 07 for 06/07 and 6 June 08 for 07/08.
This takes the request for this information outside the terms of the
Freedom of Information Act by virtue of section 21. Again in an effort
to be helpful if you let me have your postal address I can send these
to you. Licensing restrictions do not allow me to scan these to you .
Totals were however for 05/06 £296682.97 for 06/07 £317410.35 and for
07/08 £327376.16
3. How many complaints were received in 05/06 06/07 & 07/08 and how
many were considered by Elected members
None were considered by Elected Members as we do not operate this
system. Your request asked for number of complaints submitted so our
figures include a diverse mix across a range of Depts . Most complaints
relate to late collection of dust bins but the figures are 05/06 1430
06/07 1095 & 07/08
904.
4. How many complaints led to Elected Members identifying wrong doing
and how many staff are no longer employed as a result of such
identification.
None as we do not operate this system
5. How much money has been paid to a complainant as a result of the
Councils own complaints system for 05/06 6/07 & 07/08 . We do not have
records to identify separate years and our Leisure and Fitness
Facilities offer Complimentary vouchers. A total of £400.20 (this
excludes any insurance claims ) was however paid over the three years in
question
6. How much money has been paid out as a result of a local
settlement or the Ombudsman finding maladministration causing
injustice in 05/06 06/07 & 07/08
There was one finding of injustice by the Ombudsman in 2006 but the
recommendation by the Ombudsman did not include a monetary settlement.
Otherwise none.
7. What is the financial cost of administering our complaints procedure
including FOI/DPA . We do not have this information as
complaints/FOI/DPA requests are dealt with across the Council and
officers have to deal with such as well as other duties . We do not
have a dedicated complaints/FOI/DPA Section .
8. Number of staff employed in dealing with administration and
resolution of Complaints. Please see 7 above . . We have a central
complaints procedure which is operated by our Customer Service Unit but
the administration and resolution of complaints may cross separate
departments of the Council.
9. Total number of staff employed by the Council in 05/06 6/07 & 07/08
05/06 1543 06/07 1631 07/08 1583 (includes casual and temp workers)
10. Chief Executives Salary 05/06 06/07 & 07/08
05/06 £92559 06/07 £ 98010 07/08 £103224 - Not subject to performance
related pay
We do operate a central complaints system set up by our Customer
Services Unit but the information provided has been provided in this
instance from officers across the Council as our CSU system was not in
place for most of the periods in question
Alison Best
Principal Conveyancer & Information Law Officer
Harrogate Borough Council
Crescent Gardens
Harrogate
HG1 2SG
Tel 01423 556031
Fax 01423 556010
[email address]
show quoted sections
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