Cost to Council of Sharrowvale Parking Scheme Area

Dear N Evans,

Thank you for your freedom of information email request received at First
Point.

Your request for this information has been forwarded to the Freedom of
Information officer. Directorate, and will be dealt with as promptly as
possible.

You should expect to receive a reply within 20 working days.

For more information visit the councils [1]freedom of information page

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Yours sincerely,

Customer Services
[4]First Point

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Dear N Evans

Thank you for your follow up enquiry to First Point regarding the Freedom
of Information request.

I have forwarded this to the Information Officer to look in to your
initial request.
Please do not hesitate to contact [1]First Point again with any further
enquiries you may have.

At First Point we are committed to continually improving our service, if
you wish to comment on our service please fill in our [2]Customer
satisfaction survey. This will form an important part of our service
development.

Yours sincerely,

Customer Services
[3]First Point

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Dear Sir or Madam

Thank you for your emails dated 24 and 25 March 2009 which have been
referred to Street Force by First point.

Your freedom of information request is being dealt with and you should
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Dear N Evans

Thank you for your email to First Point regarding Internal review of
Freedom of Information request.
Your email is being dealt with by the Freedom of Information Officer.
Please do not hesitate to contact [1]First Point again with any further
enquiries you may have.

At First Point we are committed to continually improving our service, if
you wish to comment on our service please fill in our [2]Customer
satisfaction survey. This will form an important part of our service
development.

Yours sincerely,

Customer Services
[3]First Point

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Dear Mr Evans

I write further to your request for a review of the Council's response to
your FOI request of the 26th November 2008.

I have looked into history of this request and can see that this specific
request has not been responded to. This is unacceptable and at the outset
I would like to apologise for this failure in service. Though I offer no
excuse, I would like to offer an explanation for this failure.

I note that you have submitted a number of Freedom of Information requests
about similar issues since the 7th November 2008. In particular the ones
of the 7th November and the 26th November covered similar ground and I can
see that officers charged with responding to your requests confused these
two and consequently believed that the progress chasing email of the 24th
March 2009 referred to the request of the 7th November, to which Mr
Peterkin had replied on the 3rd December. Though perhaps understandable,
this should not have happened as the request reference numbers should have
indicated to the officers that they were different requests. Once again I
apologise for this system failure.

If I can turn now to your substantive request of the 26th November. This
request has essentially 3 elements:

1 A request for a breakdown of the cost to the City Council of
providing services to the geographical area contained within the
Sharrowvale Parking Scheme boundary. This request is further clarified to
request that services to residents only are either excluded or listed
separately.

2 A request for the set up costs of the Sharrowvale Parking Scheme

3 A request for the ongoing running costs of the Sharrowvale Parking
Scheme

Unfortunately the information requested at 1 is not available and cannot
be made available. because the Sharrowvale Parking scheme is an ad hoc
boundary which does not relate to any recognised administrative boundary,
the City Council does not hold this information, neither can the
information be generated.

The setup costs for the scheme were £435K (correct as at April 2008) to
cover design, signs and lines and £330K in respect of pay and display
machines.

In respect of the running costs of the scheme, as you have already been
provided with this information by Mr Peterkin in his response to you dated
3rd December 2008, I will not repeat that information here.

I trust that this answers your query, if not please contact me at the
email address shown.
If you are unhappy with the service you have received in relation to your
request and wish to make a complaint, you should write to Mrs Susan
Millington, Head of Strategy, Floor 4 Howden House, Union Street,
Sheffield S1 2SH.

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Commissioner cannot make a decision unless you have exhausted our
complaints procedure. The Information Commissioner can be contacted at:
The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF.

Kindest regards
 
John Hendley
Quality Development Manager
PLACE Strategy Team
4th Floor Howden House
Union Street
Sheffield
S1 2SH
 
0114 2736600
 
[1][email address]

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