Correspondence handling

Thank you for your email.

We have a target of replying to emails within 15 working days. If you
need a reply before then, please call the Defra Helpline on 08459 33 55
77, or from outside the UK call +44 (0) 20 7238 6951 (Minicom/textphone
for the deaf and hard of hearing: 0845 300 1998).

If your email is part of an organised campaign you will not receive an
individual response from us but may find the answer to your concerns on
Defra Online:

[1]http://www.defra.gov.uk/corporate/about/...

Some of the answers to current hot topics the public are asking can be
found here:
[2]http://www.defra.gov.uk/corporate/about/...

Regards
Customer Contact Unit
Defra

Department for Environment, Food and Rural Affairs (Defra)

This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform the
sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.

References

Visible links
1. http://www.defra.gov.uk/corporate/about/...
2. http://www.defra.gov.uk/corporate/about/...

Thank you for your email.

We have a target of replying to emails within 15 working days. If you
need a reply before then, please call the Defra Helpline on 08459 33 55
77, or from outside the UK call +44 (0) 20 7238 6951 (Minicom/textphone
for the deaf and hard of hearing: 0845 300 1998).

If your email is part of an organised campaign you will not receive an
individual response from us but may find the answer to your concerns on
Defra Online:

[1]http://www.defra.gov.uk/corporate/about/...

Some of the answers to current hot topics the public are asking can be
found here:
[2]http://www.defra.gov.uk/corporate/about/...

Regards
Customer Contact Unit
Defra

Department for Environment, Food and Rural Affairs (Defra)

This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform the
sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.

References

Visible links
1. http://www.defra.gov.uk/corporate/about/...
2. http://www.defra.gov.uk/corporate/about/...

Dear Mr Sittampalam

I acknowledge receipt of your request for an internal review of the handling of your recent request, which is currently outstanding. The Defra Helpline has passed your email to the Information Rights Team, which will carry out the review.

Kind regards

Valerie Hope
FOI/EIR Case Officer and EIR Policy Adviser
Defra
Knowledge and Information Management
Information Rights Team
Area 1B Ergon House
Horseferry Road
London, SWIP 2AL
Telephone: 020 7238 4675

show quoted sections

<<20100802 IR response.pdf>>

Mr Sittampalam

Please find attached a response to your request for an internal review.

Kind regards

Valerie Hope
FOI/EIR Case Officer and EIR Policy Adviser
Defra
Knowledge and Information Management
Information Rights Team
Area 1B Ergon House
Horseferry Road

London, SWIP 2AL
Telephone: 020 7238 4675

Department for Environment, Food and Rural Affairs (Defra)

This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform the
sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.

Department for Environment, Food and Rural Affairs (Defra)

This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform the
sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.

Please find attached the flowchart as referenced in our main answer.

<<flowchart of letter.doc>>

Department for Environment, Food and Rural Affairs (Defra)

This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform the
sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.