Contract 72 HFI & Mulalleys (contractors) progress

Thank you for your Freedom of Information Act request, received on 31
January. Your request has been processed, and your unique reference
number is 372538. Please make note of this reference number should you
need to contact us about your request.

Our team has sent your request to the appropriate service area within
Islington Council, and an officer from that team will respond directly
to your request.

If you have any questions, please contact us by email at
[email address]

Kind regards

Leila Pope
Information Compliance Manager
Corporate Resources - Technology Solutions Group Islington Council 60
Highbury New Park, London N2 2DJ

http://www.islington.gov.uk <http://www.islington.gov.uk/>

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Dear Mr Lear

FREEDOM OF INFORMATION ACT 2000: REQUEST 372538

I would like to apologise for the delay in sending you a response to this
request. This was due to a misunderstanding between staff that your
information request had already been responded to when, in fact, it
hadn't. Please be assured that we have clarified our process around
responding to FOI requests as a result. I can now provide you with a
response to your request.

You requested the following information:

"Please can you supply answers for the following questions regarding the
estate in which I reside, this information would be for the entire estate
of 1-114 Centurion Close and 115-135 Roman Way, a total of 135 properties.

In accord with Mulalleys Newsletter January 2011 Issue 8 I note that all
internal works are declared complete, therefore:

1. How many properties were surveyed with subsequent contracts in force
between Mulalleys and HFI, with Mulalleys to carry out works under the
Decent Homes Project?

2. How many have been completed to date, 27/1/2011?

3. Are any internal works still in progress?

4. How many have over run their schedule?

5. How many properties have NOT been surveyed to date?

6a. Have any properties been refused by Mulalleys without having been
surveyed?

6b. Have any properties been refused by HFI without having been surveyed?

6c. Please give the reasons for their refusal individually.

7a. Have any properties that HAVE been surveyed subsequently been refused
by Mulalleys to carry out or complete works under the Decent Homes
Programme?

7b. Have any properties that HAVE been surveyed subsequently been refused
by HFI to carry out or complete works under the Decent Homes Programme

7c. Have any properties that have NOT been surveyed, subsequently been
refused by HFI to have any specific works carried out under the Decent
Homes Programme?

7d. Please give the reasons for refusals individually.

8. How many complaints and of what nature have been lodged by residents
against Mulalleys?

9. To date,27/1/2011 How many of these complaints have been:

a. Resolved

b. Unresolved

c. Not responded to

d. Refused ownership of the complaint by Mulalleys?

10. I understand from newsletter 8 that Mulalleys will be leaving shortly,

a. who will carry out the remaining works and

b. who will be resolving unresolved Mulalley issues?"

In response, we can provide the following information:

1. The internal works can be subdivided into kitchen renewal; bathroom
renewal; WC renewal; central heating renewal; electrical rewires and an
electrical upgrade.

Kitchen renewals following original survey 255

Added during the course of the contract 29

Deducted as not being wanted by resident 23

Post contract scope
261

Total completed to date
239

Bathroom renewals following original survey 80

Added during the course of the contract 10

Deducted as not being wanted by resident 8

Post contract scope 82

Total completed to date 77

Separate WC renewals following original survey 75

Added during the course of the contract 1

Deducted as not being wanted by resident 5

Post contract scope 71

Total completed to date 70

Central heating renewal following original survey 309

Added during the course of the contract 12

Deducted as not being wanted by resident 15

Post contract scope
306

Total completed to date
261

Full electrical rewire following original survey 397

Added during the course of the contract 1

Deducted as not being wanted by resident 4

Post contract scope
394

Total completed to date
311

Electrical upgrades following original survey 0

Added during the course of the contract 1

Deducted as not being wanted by resident 0

Post contract scope 1

Total completed to date 1

2. See the Total completed to date figure under each section in response
1.

3. No.

4. The average completion for the full internal works scope has been 19
days. This is 1 day short of the four working weeks we advise residents
and 11 days short of the overall 6 week period advised to residents.

There are 73 properties outstanding from the whole project and these are,
in general, due to long term access issues surrounding the electrical
works.

5. We have design and surveyed 247 from 261 kitchens to date. Access to
carry out all outstanding designs and surveys have been attempted a
minimum of three times.

6a. No.

6b. No.

6c. N/A

7a. The contractors state they have not refused to carry out works to
properties that have been surveyed and found to need works undertaken.

7b. No.

7c. There are a number of properties that have not been actioned due to
residents not allowing access. These properties have been transferred for
action under other future contracts.

7d. Refusals due to not allowing electrical testing and/or rewires to
take place - 55

Refusals due to age (OAP)and/or health considerations - 17

Refusal due to not wanting a kitchen and bathroom - 1

8. The complaints received number 7 in total.

5 relate to the window repair and decoration at Thornhill Houses

1 relates to internal works at Albert Mansions

1 relates to internal works at Centurion Close.

9a. Resolved 5

9b. Unresolved 1

9c. Not responded to 1

9d. Refused ownership of the complaint by Mulalleys. None were refused
ownership by Mulalley.

10a. The remaining internal works not attended to by Mulalley are to be
transferred to another Decent Homes contract that is being undertaken by
Mulalley on behalf or HFI.

10b. Any unresolved issues will be addressed in the contract that the
above works are being transferred to.

If you have a complaint about the handling of this information request,
please contact: Information Complaints, Corporate Resources, 60 Highbury
New Park, London, N5 2DJ. Email: [1]mailto:
[email address]

Further information is also available from the Information Commissioner's
Office, at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Telephone: 01625 545 700. Web: [2]www.ico.gov.uk

Yours Sincerely

Ross Treseder
Service Development Officer

Homes For Islington
Performance and Service Development
Highbury House | 4-5 Highbury Crescent
London | N5 1RN

Tel: 020 7527 8632 | Fax: 020 7527 4120
Email: [email address]
Web: [3]http://www.homesforislington.org.uk

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References

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1. mailto:%[email address]
2. http://www.ico.gov.uk/
3. http://www.homesforislington.org.uk/

Dear Mr Lear,

We are currently refining the information with regard to this request so
that it only applies to Centurion Close. We will send a full response in
due course.

Regards,

Ross Treseder
Service Development Officer

Homes For Islington
Performance and Service Development
Highbury House | 4-5 Highbury Crescent
London | N5 1RN

Tel: 020 7527 8632 | Fax: 020 7527 4120
Email: [email address]
Web: http://www.homesforislington.org.uk

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Thank you for your email. I am out of the office until Monday 6th June and
will respond on my return. If your query is urgent, please contact Nalini
Trivedi on 020 7527 4079 or Jacqueline Robinson on 020 7527 2903.

If your query relates to a Freedom of Information request, please contact
Holly Mann on 020 7527 4484.

Regards,

Ross Treseder
Service Development Officer
Homes For Islington
Performance and Service Development
Highbury House | 4-5 Highbury Crescent
London | N5 1RN
Tel: 020 7527 8632 | Fax: 020 7527 4120
Email: [email address]
Web: [1]http://www.homesforislington.org.uk

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References

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1. http://www.homesforislington.org.uk/

Dear Mr Lear

We apologise for the delay in responding to your clarified information
request. This was due to delays in clarifying exactly what information was
held by HFI and associated contractors.

The responses to your request with regard to only Centurion Close are as
follows:

1. How many properties were surveyed with subsequent contracts in force
between Mulalleys and HFI, with Mulalleys to carry out works under the
Decent Homes Project?

Table of scope of works information as of May 2011

Original Scope

In Contract AMP Added during the contract Refusal / Void
properties removed from the contract Post Contract Scope Completed
to date

*
Kitchens 50 5 2 53 43
Bathrooms 11 1 0 12 9
Separate WC 0 0 0 0 0
New Boiler 64 1 1 64 44
Mechanical Upgrade 0 0 0 0 0
Full Electrical Rewires 75 0 0 75 54
Electrical Upgrades 0 0 0 0 0

* Please note that the differential between the Post Contract Scope and
the works completed to date in the main are due to access issues.

2. How many have been completed to date?

See table above - note that this information is current as of May 2011.

3. Are any internal works still in progress?

There are currently no internal works in progress.

4. How many have over run their schedule?

Assuming this question is with regard to internal works, the contractor
advises that 3 properties have overrun from the target programme of 6
weeks and that all of these are due to additional works to the original
scope or problems with access.

5. How many properties have NOT been surveyed to date?

With regard to internal works, information is in the table above. However,
there are a small number of kitchen designs completed that have
subsequently suffered from access problems and the contractor advises that
they have surveyed 49 from 61 kitchens. The contractor further advises
that all outstanding kitchen designs have been attempted a minimum of
three times.

With regard to the initial survey, primarily undertaken to define the
scope of the works against the Decent Homes criteria, there are 4
properties that have not been surveyed out of 75 tenanted properties.

6a. Have any properties been refused by Mulalleys without having been
surveyed?

There is no record of any properties being refused by Mulalley.

6b. Have any properties been refused by HFI without having been surveyed?

There is no record of any properties being refused without any survey
being undertaken.

6c. Please give the reasons for their refusal individually.

See 6b.

7a. Have any properties that HAVE been surveyed subsequently been refused
by Mulalleys to carry out or complete works under the Decent Homes
Programme?

There is no record of any properties being refused by Mulalley.

7b. Have any properties that HAVE been surveyed subsequently been refused
by HFI to carry out or complete works under the Decent Homes Programme?

Properties are surveyed and works that meet the HFI Decent Homes Criteria
are undertaken, provided access is granted by the tenant. HFI have not
refused any works that comply with the criteria unless the tenant has
refused access or legitimately declined to have works undertaken.

7c. Have any properties that have NOT been surveyed, subsequently been
refused by HFI to have any specific works carried out under the Decent
Homes Programme?

There is no record of any properties being refused.

7d. Please give the reasons for refusals individually.

N/A - see above answers.

8. How many complaints and of what nature have been lodged by residents
against Mulalleys?

Our records show that 4 complaints have been received with regards to the
contractor Mullaleys.

9. To date, how many of these complaints have been:

a. Resolved

4 resolved fully.

b. Unresolved

None.

c. Not responded to

All complaints responded to in writing.

d. Refused ownership of the complaint by Mulalleys?

No complaints were refused ownership by Mullaleys.

10. I understand from newsletter 8 that Mulalleys will be leaving shortly,

a. who will carry out the remaining works?

The remaining works are to be transferred internally to another live
Decent Homes project undertaken by Mulalley.

Properties with a record of refusals of access throughout the year
long project have been referred back to HFI to action in

accordance with HFI policies and procedures.

b. who will be resolving unresolved Mulalley issues?

The constructor advises that they are not aware of any
outstanding `issues' apart from the legacy issues which did not form part

of the original scope of the works. There is a defect liability
period of 12 months for the main works - Kitchens, bathrooms,

electrical and external works and Mulalley will deal with any
snags or defects that arise during that period. Boilers will be

attended to by Mulalley's subcontractor in the first month after
installation and by HFI Direct thereafter. Remaining works will be

attended to as part of another project as per the above answer to
10a.

Yours sincerely

Ross Treseder
Service Development Officer

Homes For Islington
Performance and Service Development
Highbury House | 4-5 Highbury Crescent
London | N5 1RN

Tel: 020 7527 8632 | Fax: 020 7527 4120
Email: [email address]
Web: [1]http://www.homesforislington.org.uk

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References

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1. http://www.homesforislington.org.uk/