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Continous Benchmarking of Liverpool Direct contract
Julian Todd made this Freedom of Information request to Liverpool City Council
Waiting for an internal review by Liverpool City Council of their handling of this request.
From: Julian Todd
30 September 2010
Dear Liverpool City Council,
In the Service Provision Agreement between Liverpool City Council
and Liverpool Direct Limited (BT) dated 13 July 2001, clause 5(vi)
of Schedule 22 reads:[1]
"The outcome of Continuous Benchmarking shall be the production of
quarterly monitoring information in accordance with the reporting
deliverables described in paragraph 2.9 of Schedule 9 Service
Management and an annual Continuous Benchmarking report detailing
the financial and service performance of the Services that shall be
considered by the Contact Manager and the Project Director. The
production of the annual Continual Benchmarking report will be such
to enable it to be taken into account as part of the Annual Review
and the Service Improvement Plans."
Please may I be sent:
(1) Copies of all such annual Continuous Benchmarking reports
produced since the contract was signed.
(2) Any notices of complaint by the council concerning the delay,
inadequacies or lack of such a report in any one year.
(3) Whether there were any consequences for LDL as a result of any
non-compliance with clause 5(vi).
I am making this request in order to verify the claim made in a
disclosure by the Liverpool Echo[2] that very few of these reports
were actually produced.
[1]
http://www.whatdotheyknow.com/request/32...
(page 40)
[2]
http://www.liverpoolecho.co.uk/liverpool...
Yours faithfully,
Julian Todd
From: Fitzsimmons, Clare
Liverpool City Council
30 September 2010
Please find attached acknowledgment of request
Clare Fitzsimmons
Legal Services
Room 221
Liverpool City Council
Municipal Buildings
Dale Street
Liverpool, L2 2DH
Tel: 0151-225-3007
Fax: 0151-225-2392
show quoted sections
From: Information Requests
Liverpool City Council
28 October 2010
Dear Mr. Todd,
Freedom of Information request 122450
Thank you for your recent request received 30 September 2010 received
under the Freedom of Information Act 2000. Due to the complexity of
collecting this information it will take an additional amount of time to
enable us to respond to your request.
We will endeavour to get the information to you within the next 7-10
working days.
Please accept my apologies for the delay and trust it does not cause any
unnecessary inconvenience.
Regards,
Jawahier Sharif Ali (Fatima)
Information Officer
Legal Service
Liverpool City Council
Municipal Buildings
Dale Street,
Liverpool
L2 2DH
Tel: 0151 225 3132
email: [1][email address]
Website: [2]www.liverpool.gov.uk
2010 Year of Health and Wellbeing
[3]www.2010healthandwellbeing.org.uk
show quoted sections
References
Visible links
1. mailto:[email address]
2. http://www.liverpool.gov.uk/
3. http://www.2010healthandwellbeing.org.uk/
From: Symm, Kevin
Liverpool City Council
1 November 2010
Please find attached response
Regards,
Kevin Symm
Senior Information Officer
Legal Services
Liverpool City Council
Municipal Buildings
Dale Street
Liverpool
L2 2DH
TEL: 0151 225 3007
[1][email address]
show quoted sections
References
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1. mailto:[email address]
file:///tmp/BLOCKED::mailto:[email address]
From: Julian Todd
22 November 2010
Dear Kevin Symm,
Thank you for your letter of 1 November confirming to me that
Liverpool City Council has received only one "annual Continuous
Benchmarking report" from LDL in nine years, yet has never issued
any notices of complaint.
Please consider this letter as a request for an internal review
over the determination that providing me with a copy of this single
report is exempt under Section 41.
The contract stipulating the existence of these reports states that
they shall be considered by the Contact Manager and the Project
Director, but provides no indication that it is confidential.
Please send me a full copy of this report with exempt information
blocked out, as is standard practice.
Yours sincerely,
Julian Todd
From: Symm, Kevin
Liverpool City Council
23 November 2010
Dear Mr Todd
Please accept this email as formal acknowledgement of your request for a
review.
I will be in touch in due course with any further information.
Regards,
Kevin Symm
Senior Information Officer
Legal Services
Liverpool City Council
Municipal Buildings
Dale Street
Liverpool
L2 2DH
TEL: 0151 225 3007
[email address]
show quoted sections
From: Glanville, Andrea
Liverpool City Council
22 December 2010
Dear Mr Todd
I refer to your request for an internal review on the above case. The
case has been passed to me for review and I am currently reviewing the
documentation you have asked for release. Unfortunately I will not be
able to finalise the review until week commencing 12 January 2011, this is
in the main due to the complex nature of the request and also I will be on
leave over the next couple of weeks.
I would ask for your continued patience with the council and I will keep
you up to date with progress.
Regards
Andrea Glanville
Legal Services
Liverpool City Council
Municipal Buildings
Dale Street
Liverpool
L2 2DH
Telephone 0151 225 2709
Fax: 0151 225 2392
email: [1][email address]
2010 Year of Health and Wellbeing
[2]www.2010healthandwellbeing.org.uk
show quoted sections
References
Visible links
1. mailto:[email address]
2. http://www.2010healthandwellbeing.org.uk/
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john smith left an annotation (25 September 2011)
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