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Construction Helpline
gamesmonitor.org made this Freedom of Information request to Olympic Delivery Authority
The request was successful.
From: gamesmonitor.org
3 June 2009
Dear Sir or Madam,
Please could you provide the following information:
a) Is the Construction Helpline/Hotline service still being
provided by Springboard Marketing?
b) How much has the provision of the service cost to date?
c) Who handles the calls and where are they located?
d) A copy of the log of all calls taken to date. Personal
information eg. contact details of the caller can be excluded; I am
interested in the dates/times, subject of call and response
provided if available.
e) Copies of any routine reports or statistical summaries produced
to date on the usage of the Construction Helpline.
Yours faithfully,
Charles Batsworth
From: Information Officer
Olympic Delivery Authority
4 June 2009
Dear Mr Batsworth,
Thank you for your request for information. Your request has been
logged and has been allocated for a response to be prepared. We aim to
respond to all requests made under the Freedom of Information Act 2000
within 20 business days from the date of receipt, however if we are
unable to respond within that period or if we require clarification we
will make contact with you.
For all future contact with us in respect of this enquiry, please quote
the following reference number EN00326.
Yours sincerely
Penelope Jarvis
Information Law Compliance Manager
Legal Department
[1]www.london2012.com
Find out what is going on at London 2012 HQ -
[2]http://blog.london2012.com
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From: Information Officer
Olympic Delivery Authority
1 July 2009
20090701 EN00326 ODA Initial Response and extension.pdf
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20090630 EN00326 Reports and statistics.pdf
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Dear Mr Batsworth
Thank you for your request for information under the Freedom of
Information Act, please find attached our response to your request.
Should you have any difficulty in opening the attachment, please do not
hesitate to contact us.
Yours sincerely
Penelope Jarvis
Information Law Compliance Manager
Legal Department
Olympic Delivery Authority
23rd Floor,
One Churchill Place,
Canary Wharf
London
E14 5LN
Switchboard: +44 (0) 203 2012 000
Fax: +44 (0) 203 2012 001
[1]www.london2012.com
Find out what is going on at London 2012 HQ -
[2]http://blog.london2012.com
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From: Information Officer
Olympic Delivery Authority
22 July 2009
Dear Mr Batsworth
Further to the below e-mail, please find attached correspondence for your
attention.
Yours sincerely
Penelope Jarvis
Information Law Compliance Manager
Legal Department
[1]www.london2012.com
Find out what is going on at London 2012 HQ -
[2]http://blog.london2012.com
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References
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1. http://www.london2012.com/
http://www.london2012.com/
2. http://blog.london2012.com/
http://blog.london2012.com/
3. http://www.london2012.com/
http://www.london2012.com/
4. http://blog.london2012.com/
http://blog.london2012.com/
5. http://www.london2012.com/
From: gamesmonitor.org
23 July 2009
Dear Ms Jarvis,
Thank for your response of 22 July 2009 and the efforts made so far
to provide the information requested.
I am sorry that the provision of the information has proven so time
consuming - however I believe the ODA is mistaken in including the
time taken to review the call log records and redact any personal
details in calculating the overall cost.
The response states
"3.Extracting the information from the documents containing it
(including editing): £325 (about 13 hours at £25.00 per hour)."
It appears that this consists of time spent examining the documents
and removing any personal information in the interests of Data
Protection ie. section 40 exemption - this should be excluded from
the costing.
This is made clear in the Information Commissioner's procedural
guidance notes 'Using the Fees Regulations', available at
http://www.ico.gov.uk/what_we_cover/free...
Page 3 explains
"Exempt information - Once the documentation containing the
information has been located and retrieved, a public authority
cannot take into account the time taken, or likely to be taken, to
consider whether any of the requested information is exempt. Nor
can it take into account the time taken, or likely to be taken, to
remove the exempt information in order to leave the information
that is to be disclosed in response to the request. The activity
"extracting the information from a document containing it" refers
to the extraction of the information that has been requested out of
a document which contains other information, not to the extraction
of exempt material from the information that has been requested.
This was confirmed by the Information Tribunal in the case of
Jenkins v Information Commissioner and Department for Environment,
Food and Rural Affairs (EA/2006/0067; 2 November 2007) and
subsequently endorsed by the Tribunal in the case of DBERR v
Information Commissioner and Friends of the Earth (EA/2007/0072; 29
April 2008)."
Additionally in the guidance notes 'Redacting and extracting
information' on pages 2 & 3 it states that a public authority is
not permitted to take into account:
" - any costs resulting from the time spent by its staff or others
working for it in handling the request;
- The actual or anticipated costs of the time spent in considering
exemptions; and
- redacting exempt material."
Unfortunately I am unclear what this phrase in the response means:
"Since the cost of complying with your request exceeds the
appropriate cost limit, we are refusing that to provide you with
the Item 4 information which you have requested for the period from
the inception of the Construction Hotline up to 31 December 2008."
Does it mean that only 2009 information would be supplied, with the
remainder withheld on grounds of the cost of editing out exempt
material? If so I do not find it acceptable for the reasons given
above, and I must insist on all the requested information being
supplied.
However I am happy if the information is supplied in batches as the
checking is completed.
Yours sincerely,
Charles Batsworth
From: Information Officer
Olympic Delivery Authority
11 August 2009
.txt
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Letter to Charles Batsworth.PDF.pdf
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20090811 EN00326 ODA update.pdf
64K
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Dear Mr Batsworth
Please find attached correspondence for your attention.
Should you have difficulty opening either of the attachments, please
contact us.
Yours sincerely
Penelope Jarvis
Information Law Compliance Manager
Legal Department
[1]www.london2012.com
Find out what is going on at London 2012 HQ -
[2]http://blog.london2012.com
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From: gamesmonitor.org
17 August 2009
Dear Ms Jarvis,
Thank you for your recent communication '20090811 EN00326 ODA
update' and the continuing work on the request.
I am satisfied with the approach and time scale suggested. I am
also happy at present for information to be returned through
whatdotheyknow, if this presents a problem please let me know.
Yours sincerely,
Charles Batsworth
From: Information Officer
Olympic Delivery Authority
19 August 2009
20090819 EN00326 Annex A Call log.pdf
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20090819 EN00326 ODA Response.pdf
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Dear Mr Batsworth
Please find attached correspondence and information relevant to your
request.
Should you have any difficulty opening the attachments, please contact us.
Yours sincerely
Information Officer
Legal Department
Olympic Delivery Authority
23rd Floor,
One Churchill Place,
Canary Wharf
London
E14 5LN
Switchboard: +44 (0) 203 2012 000
Fax: +44 (0) 203 2012 001
[1]www.london2012.com
Find out what is going on at London 2012 HQ -
[2]http://blog.london2012.com
P Please consider the environment before printing this e-mail
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http://blog.london2012.com/
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From: gamesmonitor.org
17 October 2009
Dear Information Officer,
Re. EN00326
As in your message of 11 Aug 2009 an estimated completion date of
end of September was given for the processing of the remainder of
the call log information, could you update me on progress and when
you expect to be able to make it available?
Thank you
Yours faithfully,
Charles Batsworth
From: Information Officer
Olympic Delivery Authority
19 October 2009
Dear Mr Batsworth,
Thank you for your request for information. Your request has been logged
and has been allocated for a response to be prepared. We aim to respond
to all requests made under the Environmental Information Regulations 2004
within 20 business days from the date of receipt, however if we are unable
to respond within that period or if we require clarification we will make
contact with you.
For all future contact with us in respect of this enquiry, please quote
the following reference number EN00419.
Yours sincerely,
Information Officer
Legal Department
Olympic Delivery Authority
23^rd Floor, One Churchill Place
London E14 5LN
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From: Information Officer
Olympic Delivery Authority
19 October 2009
Dear Mr Batsworth,
In our earlier e-mail acknowledging receipt of your request for
information we mistakenly stated we would be dealing with the request
under the Environmental Information Regulations. We shall in fact be
dealing with your request for information under the Freedom of Information
Act.
We apologise for the error.
Yours Sincerely,
Information Officer
Legal Department
Olympic Delivery Authority
23^rd Floor, One Churchill Place
London E14 5LN
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From: Information Officer
Olympic Delivery Authority
22 October 2009
Dear Mr Batsworth,
Thank you for your e-mail received Monday 19th October. In our letter
dated 11th August we advised you that we would endeavour to provide you
with the information as and when it is completed with an estimated
completion date of the end of September. As you can appreciate the
review process for the 2007 and 2008 call logs is proving to be very
time intensive and it is estimated that we will be able to complete the
entire review by the end of November 2009.
As previously agreed to in your e-mail of 19th August 2009 the External
Relations Team will provide this information to you as soon as it is
complete via the What Do They Know Website.
We thank you for your patience in this matter.
Information Officer
Legal Department
Olympic Delivery Authority
23rd Floor, One Churchill Place
London E14 5LN
show quoted sections
From: gamesmonitor.org
28 April 2010
EN00326
Dear Information Officer,
I am still awaiting the remainder of the information I requested.
In your email of 22 October 2009, I was given an estimated delivery
date of end of November 2009.
Yours sincerely,
Charles Batsworth
From: Information Officer
Olympic Delivery Authority
5 May 2010
Dear Mr Batsworth
Thank you for your e-mail dated 28 April 2010.
We apologise for the delay in providing you the call log information from
the construction hotline for the period between 2007 and 2008. The process
of collating the information has proven more extensive than anticipated
with regards to the removal of personal information. The call logs should
be ready for you to review on the 14 May. Once again we apologise for any
inconvenience caused.
Yours sincerely
Information Officer
Information Officer
Legal Department
Olympic Delivery Authority
23^rd Floor, One Churchill Place
London E14 5LN
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From: Information Officer
Olympic Delivery Authority
14 May 2010
Copy of Calls 1 Jan 2008 to 31 Dec 2008 xls1 3.xls
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Copy of Calls 1 Jan 2007 to 31 Dec 2007.xls2.xls
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Dear Mr Batsworth,
Further to our e-mail of 5^th May 2010, please find attached the call log
information from the construction hotline for the period between 2007 and
2008.
Should you have any difficulty in opening the attachment, please do not
hesitate to contact us.
Yours sincerely
Information Officer
Legal Department
Olympic Delivery Authority
23^rd Floor, One Churchill Place
London E14 5LN
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