Dear Sir or Madam,

Please provide copies of

i) Any internal documents (memo, training manuals, minutes from
board meetings, etc) issued to JobCentre staff which advise staff
to inform claimants of the need to open a bank account to receive
benefits

ii) Any internal documents (memo, training manuals, minutes from
board meetings, etc) issued to JobCentre staff which advise staff
to apply pressure to, co-erce, threaten, or otherwise vigorously
harass claimants to open a bank account to receive benefits

iii) Any legislation which the DWP relies upon which requires
recipients of benefits to open bank accounts in order to receive
benefits

Yours faithfully,

Paul Felch

[Subject only] Thank you for your e-mail

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Dr Mr Felch,

Please find attached the response to your FoI request of the 15th May
2008.

Do please let me know if I can be of any further assistance.

Kind regards

Carol Smith
Department for Work & Pensions
Information and Devolution Policy - DP/FoI (part of Legal Group)
Freedom of Information Unit
The Adelphi 2nd Floor
1 - 11 John Adam Street
London
WC2N 6HT

Fax: 0207 962 8541

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