Complaints to SPSO April 2007 to end February 2009

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If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.

If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

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This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.

If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

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Dear Ms Erskine,

Thank you for your request for a review of the handling of your request
for information. This is receiving attention and we will be in touch
with you again in due course.

Yours sincerely,

Louise Rae
Information Analyst

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Dear Ms Erskine,

I refer to your request for a review of the handling of your request for
statistical information, namely:

. the number of "service" and "comeback" (decision) complaints
that have been made concerning the service/decisions of the SPSO for the
periods,

o April 2007 to March 2008

o April 2008 to end February 2009

. Details of the number of outstanding complaints at the end of
February 2009 and the time when they were first made to the SPSO to the
nearest month

I have now looked into why you have not received a response to your
request. Your email, once received, was forwarded to our Information
Analyst for processing. Unfortunately although your request was logged in
our tracking system, a combination of technical and resourcing factors
meant your request was not processed any further.

I have now brought this to our Information Analyst's attention and asked
her to respond to your original request as a matter of priority. I have
asked her to reply to you as soon as possible, but within two weeks at the
very most. I have been advised that some of the information you have
requested is already available on our website, however I will ask the
Information Analyst to clearly indicate this to you in her response, where
this is the case.

Please accept our apologies for failing to respond to your request, and I
hope the full response to follow will meet your satisfaction.

Yours sincerely,

David Robb

Director of Policy and Development

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Dear Mrs Erskine,

Please see attached our response to your request for information.

Yours sincerely,

Louise Rae

Information Analyst

Scottish Public Services Ombudsman

4 Melville Street Edinburgh EH3 7NS

tel 0800 377 7330 fax 0800 377 7331

email [1][Scottish Public Services Ombudsman request email]

web [2]http://www.spso.org.uk

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References

Visible links
1. mailto:[Scottish Public Services Ombudsman request email]
2. http://www.spso.org.uk/