Complaints systems

Dear Mr Carruthers

Thank you for your request for information regarding:

"A number of Council's have identified that the Audit Commission and
its appointed external auditors have certifified that their
complaints systems are fit for purpose. A number have identified
that the LGO has met this role. this is denied by the LGO.

Please provide details of all Council's where this has occurred,
and copies of all procedures / guidance etc. used to provide the
auditor with the required assurances."

Your request has been assigned and referenced RFI 964, for efficiency
please note this reference number on all correspondence.

The Audit Commission is committed to the principles of the Freedom of
Information Act (FoIA) and will wherever possible provide all the
information requested unless constrained by another statute or by an
exemption within the FoIA. Please note that some information you have
requested may not be provided to you; this will only be information that
can be withheld by law. In which case the reasons will be explained to you
along with your copy of any information that can be released to you.

Your request was received by the Audit Commission on 17/12/2008, it is
being considered and you will receive a response within the statutory
timescale of 20 working days from receipt of the request, as defined by
the FoIA. That date is 19/01/2008.

The Audit Commission may need to contact you if the request needs to be
clarified; this is to ensure that we provide you with the information you
require

In some circumstances a fee may be payable and if that is the case, we
will let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

I apologise for the delay in acknowledging your request.

Yours Sincerely

Shaun Kavanagh
Information Compliance Advisor
+44 (0)844 798 7961
[email address]

The Audit Commission
Nicholson House
Lime Kiln Close
Stoke Gifford
Bristol
BS34 8SU

Any Freedom of Information requests please send these directly to
[1][Audit Commission request email]

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Dear Mr Carruthers

I am writing to respond to your request for information dated 17/12/2008.

In answer to your request, the Audit Commission does not hold the
requested information. The Commission has not asked auditors to confirm
to the Commission that audited bodies' complaints systems are fit for
purpose.

If you are unhappy with what has been provided, or the way your request
has been handled, you can raise a complaint under the Audit Commission's
Access to Information Complaints Procedure, please find via this link:

[1]http://www.audit-commission.gov.uk/about...

Information supplied under the Freedom of Information Act and/or
Environmental Information Regulations will be subject to copyright
protection under the Copyright, Designs and Patents Act 1988. Information
can be re-used for the purposes of research for non-commercial purposes,
for private study, or for news reporting and reviews, without requiring
formal consent. However, if you wish to re-use the information for
commercial purposes, including publishing, you are required to seek the
permission of the Audit Commission. Permission to re-use copyright
information is granted in the form of a licence.

Yours sincerely

Shaun Kavanagh
Information Compliance Advisor
+44 (0)844 798 7961
[email address]

The Audit Commission
Nicholson House
Lime Kiln Close
Stoke Gifford
Bristol
BS34 8SU

Any Freedom of Information requests please send these directly to
[2][Audit Commission request email]

show quoted sections