Complaints regarding suppliers

John Back-Brown made this Freedom of Information request to Buying Solutions

The request was successful.

From: John Back-Brown

17 February 2010

Dear Buying Solutions,

For all suppliers across all Lots of the SCAT, ICT Consultancy
(A217834) and Specialist Solutions (A217837) frameworks, please
provide details of:

1) the number of complaints reported by each supplier; and

2) the number of complaints made by customers to Buying Solutions
against each supplier.

I would be grateful if you could provide this information for the
last 5 years (or the framework duration if shorter).

Yours faithfully,

John Back-Brown

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From: Riley Ian

17 February 2010

John,

I have forwarded your email on to be dealt with one of my colleagues who will be in touch shortly.

Regards

Ian Riley

Communications Assistant

Buying Solutions, 3rd Floor, Royal Liver Building,

Pier Head, Liverpool L3 1PE

Direct dial 0151 672 2155

Customer Service Desk 0345 410 2222

www.buyingsolutions.gov.uk

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From: Farrell Lesley

17 February 2010


Attachment acknowledgement letter FOI.doc
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This email and any attachments are confidential. They may contain privileged information and are intended for the named addressee(s) only. They must not be distributed without our consent. If you are not the intended recipient, please notify us by reply, or telephone our Customer Service Desk on 0345 410 2222 and then delete the e-mail.

Buying Solutions is not liable for any opinions expressed by the sender.

Any unauthorised copying, disclosure or distribution of the material in this communication is strictly forbidden.

Buying Solutions information systems are monitored to ensure they are operating correctly. Furthermore, the content of emails may be examined, in exceptional circumstances, for the purpose of investigating or detecting any unauthorised use.

-....-

The original of this email was scanned for viruses by Government Secure
Intranet (GSi) virus scanning service supplied exclusively by Cable &
Wireless in partnership with MessageLabs.
On leaving the GSI this email was certified virus free.

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From: Farrell Lesley

17 March 2010


Attachment Response letter FOI0282.pdf
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Attachment Supplier Complaints FOI 0282.pdf
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Dear Mr Back - Brown

Please see attached documents in response to your FOI request.

Kind regards

Lesley

Lesley Farrell
Communications Executive
Buying Solutions, 3rd Floor, Royal Liver Building,
Pier Head, Liverpool L3 1PE

Please consider the environment before printing this email

This email and any attachments are confidential. They may contain privileged information and are intended for the named addressee(s) only. They must not be distributed without our consent. If you are not the intended recipient, please notify us by reply, or telephone our Customer Service Desk on 0345 410 2222 and then delete the e-mail.

Buying Solutions is not liable for any opinions expressed by the sender.

Any unauthorised copying, disclosure or distribution of the material in this communication is strictly forbidden.

Buying Solutions information systems are monitored to ensure they are operating correctly. Furthermore, the content of emails may be examined, in exceptional circumstances, for the purpose of investigating or detecting any unauthorised use.

-....-

The original of this email was scanned for viruses by Government Secure
Intranet (GSi) virus scanning service supplied exclusively by Cable &
Wireless in partnership with MessageLabs.
On leaving the GSI this email was certified virus free.

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