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D. Speers made this Freedom of Information request to Parliamentary and Health Service Ombudsman
The request was successful.
From: D. Speers
5 June 2009
Dear Sir or Madam,
Please could you tell me:
1) how many complaints were submitted to the PHSO by Boris Johnson
ex- MP for Henley on Thames during the 2008/2009 business year?
2) how many complaints were submitted to the PHSO by John Howell,
current MP for Henley on Thames during the 2008/2009
business year?
3) if any complaints were brought to the attention of the PHSO by
any health minister during the period of the current National
Service Framework
Yours faithfully,
D. Speers
From: foiofficer
Parliamentary and Health Service Ombudsman
5 June 2009
Thank you for your e-mail to the Parliamentary and Health Service
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From: Hannan Liz
Parliamentary and Health Service Ombudsman
25 June 2009
Dear Ms Speers
Please find attached my response to your information request dated 5 June
2009.
Yours sincerely
Liz Hannan
Freedom of Information and Data Protection Manager
Parliamentary and Health Service Ombudsman
Please note that my telephone and fax number have changed to an 0300 061
prefix. Please update your records.
The original of this email was scanned for viruses by Government Secure
Intranet (GSi) virus scanning service supplied exclusively by Cable &
Wireless in partnership with MessageLabs.
On leaving the GSI this email was certified virus free.
The MessageLabs Anti Virus Service is the first managed service to achieve
the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
Government quality mark initiative for information security products and
services. For more information about this please visit www.cctmark.gov.uk
From: D. Speers
27 June 2009
Dear Hannan Liz,
Can I please seek if Andrew Lansley MP. William Cash MP and
Madeline Moon MP have ever brought concerns re significant system
failure to you re NSF on mental health services or on Mid
Staffordshire Trust prior to it achieving FT status?
Thank you for your time
Yours sincerely,
D. Speers
From: Hannan Liz
Parliamentary and Health Service Ombudsman
30 June 2009
Dear Ms Speers
Please find attached my response to the information request made in your
e-mail of 27 June 2009.
Yours sincerely
Liz Hannan
Freedom of Information and Data Protection Manager
Parliamentary and Health Service Ombudsman
Please note that my telephone and fax number have changed to an 0300 061
prefix. Please update your records.
The original of this email was scanned for viruses by Government Secure
Intranet (GSi) virus scanning service supplied exclusively by Cable &
Wireless in partnership with MessageLabs.
On leaving the GSI this email was certified virus free.
The MessageLabs Anti Virus Service is the first managed service to achieve
the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
Government quality mark initiative for information security products and
services. For more information about this please visit www.cctmark.gov.uk
D. Speers left an annotation (12 July 2010)
Thank you Charlotte,
Yes, why are we paying in excess of £34m per annum for a process that reviews less than 2% of complaints, has never investigated a reconsidered complaint even when the concerns are the most serious cases there can be. ie the death of a person in hospital where the State have taken responsibility for their life and fail!
Thanks again
Dee
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Charlotte Peters Rock left an annotation (12 July 2010)
The above is roughly what is stated in the PHSO letter, above.
Can I ask what purpose the PHSO serves, if it does not act accountably and publicly?
It seems to me that its only function is to back up the former supposed 'investigators' ie Healthcare Commission, and to shut down all avenues of complaint, whilst refusing to state who has made decisions and why.
Which communist state are we supposed to belong to? Russia is fairer than this.
Why are we still paying these people?
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