Complaints and action against Hackney Carriage drivers

Fred Green made this Freedom of Information request to Sheffield City Council

The request was partially successful.

From: Fred Green

2 February 2010

Dear Sheffield City Council,

I would like to be provided with the following information:

For each year since 2005;
The number of complaints against Hackney Carriage drivers that were
lodged with the Council
the nature of the complaints;
whether the complaint was upheld or not and;
the action taken against the Hackney Carriage driver for each
complaint that was upheld

Yours faithfully,

Fred Green

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From: Firstpoint@sheffield.gov.uk
Sheffield City Council

3 February 2010

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Dear Mr Green

Thank you for your freedom of information email request received at First
Point.

Your request for this information has been forwarded to the Freedom of
Information officer and will be dealt with as promptly as possible.

You should expect to receive a reply within 20 working days.

For more information visit the councils [1]freedom of information page

Please do not hesitate to contact [2]First Point again with any further
enquiries you may have.

At First Point we are committed to continually improving our service, if
you wish to comment on our service please fill in our [3]Customer
satisfaction survey. This will form an important part of our service
development.

Yours sincerely,

Customer Services
[4]First Point

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From: Stephenson Clive (CEX)
Sheffield City Council

19 February 2010

Attachment COMPLAINTSRECORDFOIrequest.xls
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Dear Mr Green

Please find attached a part answer to the questions you asked.
We introduced a new software system which slightly changed the way we
record complaints and outcomes and I cannot give individual outcomes as
these are on individual files for 2009, and the back end of 2008,

The system we now use is geared to record the record of the individual
driver an is not easily extracted without giving out personal information
which is covered by the Data Protection Act, and would not be in the
public domain.

In 2009 we had 109 complaints. The outcomes of which can differ from No
action to Revocation of licenses.
<<COMPLAINTSRECORDFOIrequest.xls>>
Thanks

Clive Stephenson
Chief Licensing Officer, Taxi Licensing, Legal & Governance, Sheffield
City Council, Town Hall. Pinstone Street, Sheffield S1 2HH

Telephone 0114 2736933 Fax 01142734073
Email [email address] [1]www.sheffield.gov.uk

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