Complaints against Torfaen B.C.

I acknowledge receipt of your email, the contents of which have been forwarded to the relevant the department/section and an officer will contact directly. If however, you have not received a response within a reasonable period of time please do not hesitate to contact us again.

On behalf of

[email address]

Please will you take the time to complete our online satifaction survey

http://www.torfaen.gov.uk/CouncilAndDemo...

http://www.torfaen.gov.uk/Online%20Servi...

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Dear Mr Hepworth

FREEDOM OF INFORMATION REQUEST

Thank you for your email dated 05 December 2009 requesting information
under the Freedom of Information Act 2000. I have logged your request and
will respond to you within the statutory deadline of 20 working days of
receipt.

I will contact you further as soon as relevant information is available.

Please would you clarify why your email below appears to have come from Mr
Anthony King and to whom I should address my response.

This letter is available in large print, on audio cassette and in Braille
and also in Welsh or any other Community Language. Please contact us for
further details or if we can help in any way.

Yours sincerely

Alyson Mountjoy

Strategic Services

Torfaen County Borough Council

E-Mail: [1][email address]

Telephone: 01495 766082 (Internal 6082)

Fax: 01495 766059 (Internal 6059)

_____________________________________________________________________________________________

On behalf of

[email address]

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Dear Mr Hepworth,

FREEDOM OF INFORMATION REQUEST

Thank you for your email dated 5^th December 2009 requesting information
under the Freedom of Information Act 2000.

I can confirm that the Council holds information falling within the
description specified in your request. However, we estimate that the cost
of complying with your request would exceed the appropriate limit of
£450.00. This represents the estimated cost of one person spending 18
hours (at £25.00 per hour) in determining whether the Council holds the
information and locating, retrieving and extracting it.

Under Section 12 of the Freedom of Information Act, the Council is not
obliged to comply with your request.

Alternatively, if you were to make a new request within narrower confines,
then it may be the Council could comply with that request within the
appropriate limit, although I cannot guarantee that this will be the
case.

If you have any queries about this email or are unhappy about the service
you have received in relation to your request and wish to make a complaint
or request a review, please do not hesitate to contact me in writing.

If, after having made your complaint, you are not content with the
outcome, you may apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner's Office (Wales) cannot
make a decision unless you have exhausted the complaints procedure
provided by this Council. The Information Commissioner can be contacted
at: The Information Commissioner's Office (Wales), Cambrian Buildings,
Mount Stuart Square, Cardiff, CF10 5FL. Telephone 029 2044 8044 or Fax
029 2044 8045 or e-mail [1][email address]

This letter is available in large print, on audio cassette and in Braille
and also in Welsh or any other Community Language. Please contact us for
further details or if we can help in any way.

Yours sincerely

Caron Hill

Corporate Complaints Officer

Resources Directorate

Tel 01495 742164

Fax 01495 766331

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References

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