Complaints against Haringey Council Social Services

Trevor R Nunn made this Freedom of Information request to Local Government Ombudsmen

The request was successful.

From: Trevor R Nunn

14 November 2008

Dear Sir or Madam,

Since the year 2000 how many complaints have you determined against
Haringey Council that involved social services and how were they
determined.

Clarification: A news report suggest that 115 complaints have been
dealt with by you with only one finding of maladministration
leading to injustice. I would like to know how the others were
dealt with. Particularly the number of local settlements.

The news report I refer to can be read here.

http://www.thisislondon.co.uk/standard/a...

Yours faithfully,

Trevor R Nunn

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Trevor R Nunn left an annotation (14 November 2008)

Visit my blog to find out why I want the information.

http://lgowatcher.blogspot.com/2008/11/h...

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Stuart Hardwicke CARRUTHERS left an annotation (16 November 2008)

See this as well

http://www.amv3.com/forum/viewtopic.php?...

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From: Hilary Pook
Local Government Ombudsmen

19 November 2008

Dear Mr Nunn

This is to acknowledge receipt of your email request, received on Friday
14 November.

I will aim to reply within the 20-working day target (which would be by
12 December). If I am unable to do so, I will write to you again
explaining why.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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From: Hilary Pook
Local Government Ombudsmen

9 December 2008

Attachment CS 08 0105 Nunn.doc
47K Download View as HTML

Dear Mr Nunn

I attach a letter I response to your request for information below.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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Trevor R Nunn left an annotation (29 December 2008)

This FOI request identified that the LGO locally settled 20 cases with Haringey. A local settlement means that the LGO agree to drop the investigation if the council agree to pay the complainant a paltry sum of compensation (please refer to my follow up FOI below). The complainant has no say in the matter and for a few hundred pounds quite serious acts of maladministration are buried by the LGO and are never exposed for what they are.

http://www.whatdotheyknow.com/request/ha...

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