Complaints against Civil Enforcement Officers

Dear Mr Bird,

I acknowledge your request for information received on 9th January 2012.

The London Borough of Redbridge is in the process of pro-actively publishing the datasets of information that we hold on our website, Redbridge i.  Some of the information will be exempt under the Freedom of Information Act 2000 or Data Protection Act 1998, and this will be removed or redacted.  You may wish to look at the website to see if the information you want is already available – you can search the datasets using a user friendly tool we have developed called Datashare and for your convenience, this is a link to that tool: http://data.redbridge.gov.uk/

In the meantime, your request is being considered and you will receive the information requested within the statutory timescale of 20 working days as defined by the Freedom of Information Act 2000, subject to the information not being exempt or containing a reference to a third party.

If appropriate, the information may be provided in paper copy, normal font size. If you require alternative formats, e.g. language, audio, large print, etc. then please let me know.

For your information, the Act defines a number of exemptions that may prevent release of the information you have requested. There will be an assessment and if any of the exemption categories apply then the information will not be released. You will be informed if this is the case, including your rights of appeal.

If the information you request contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you. You will be informed if this is the case.

There may a fee payable for this information. This will be considered and you will be informed if a fee is payable. In this event the fee must be paid before the information is processed and released. The 20 working day time limit for responses is suspended until receipt of the payment.

If you have any queries or concerns then please contact the Information Officer at London Borough of Redbridge, Town Hall, PO Box 2, High Road, Ilford, Essex, telephone 0208 708 2331, e-mail [Redbridge Borough Council request email]

Further information is also available from the Information Commissioner at:
Information Commissioner's Office
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 
Telephone: 08456 30 60 60 or 01625 54 57 45
www.informationcommissioner.gov.uk

Yours sincerely,
 
Corporate FOI Team
(T) 020 8708 2331/2161
(F) 020 8708 2376

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Dear Sir/Madam,

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST
Your ref:162893
Our ref: RFI-104305

Your request for information has now been considered and the information
requested is detailed below. 

I can confirm that the Community Safety Service received 7 complaints
regarding enforcement officers during the dates specified in your request:
1 January 2010 - 31 December 2011.  Details as requested are given below.

Complaint 1
Step 1 complaint
Received: 23.08.10
Summary of complaint: Staff carelessness and unacceptable conduct
Involving: 1 Enforcement Officer
Outcome: No further action

Complaint 2
Step 1 complaint
Received: 17.02.10
Summary of complaint: Visit from officer not received
Involving: 1 Enforcement Officer
Outcome: No further action

Complaint 3
Step 1 complaint
Received: 25.02.11
Summary of complaint: Discrimination
Involving: 1 Enforcement Officer
Outcome: No further action following a meeting with complainant

Complaint 4
Step 1 complaint
Received: 05.08.11
Summary of complaint: Unprofessional attitude
Involving: 1 Enforcement Officer
Outcome: No further action

Complaint 5
Step 1 complaint
Received: 08.09.11
Summary of complaint: Officer's lack of communication re:complaint closure
Involving: 1 Enforcement Officer
Outcome: No further action following contact from officer to complainant
re: record closure

Complaint 6
Step 1 complaint
Received: 20.09.11
Summary of complaint: Officer's attitude during inspection
Involving: 1 Enforcement Officer
Outcome: Aplogy and no further action

Complaint 7
Step 1 complaint
Received: 06.10.11
Summary of complaint: No contact received from officer
Involving: 1 Enforcement Officer
Outcome: Apology and no further action

Please note that we do not hold information on the date that the complaint
was investigated.  Additionally, I can confirm that no action was taken
against the Chief Executive Officer (CEO) as a result of these complaints.

Please be aware that your request was also forwarded to Highways &
Cleansing Service who have confirmed that they do not hold this
information.

Please contact me if you have any queries or concerns.

Your request for information has been considered strictly in accordance
with the Freedom of Information Act and responded to accordingly.

However, if you intend to either directly or indirectly publish or
broadcast all, or any part, of the information provided and in making such
publication or broadcast the London Borough of Redbridge may in any way be
identified, then, prior to such publication or broadcast taking place, the
London Borough of Redbridge would like the opportunity to provide comment
on the content of the publication or broadcast. In such circumstances,
please contact the London Borough of Redbridge’s Press Office on 020 8708
3766.

If you are unhappy with the outcome of your request, you may ask for an
internal review. Please contact the Information Officer at
[1][Redbridge Borough Council request email] or Town Hall, PO Box 2, High Road, Ilford, Essex,
IG1 1DD who will arrange an internal review of your case.

If you have a complaint about the handling of your enquiry then please
contact the Information Officer at London Borough of Redbridge, Town Hall,
PO Box 2, High Road, Ilford, Essex, telephone 020 8708 2331, e-mail
[2][Redbridge Borough Council request email].   If you consider the outcome of the London
Borough of Redbridge’s complaints procedure is not satisfactory you also
have a right of appeal to the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF 
Telephone: 08456 30 60 60 or 01625 54 57 45
[3]www.informationcommissioner.gov.uk

Yours faithfully,

Mrs Joanne Addison
Business Services Team
Community Safety Service

020 8708 5781

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References

Visible links
1. mailto:[Redbridge Borough Council request email]
2. mailto:[Redbridge Borough Council request email]
3. http://www.informationcommissioner.gov.uk/