Dear Sir or Madam,

I would like to know how many complaints (letters of
dissatisfaction) have been submitted to your department about the
Local Government Ombudsman over the last five years.

Yours faithfully,

Trevor R Nunn

Dear Mr Nunn
Please find attached a response to your FOI request dated 28 August.
I also attach the 'Access to Information Department for Communities and Local Government Internal Review Procedures' leaflet referred to in the letter.

<<090923 FOI 3320 - Trevor Nunn.doc>> <<061027 DCLG IR procedures.pdf>>

Regards
Vanita Patel

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Dear Vanita Patel,

Just to confirm the situation, are you implying that you don't
record complaints against the LGO and that the only way you can
identify the number of complaints submitted to your office over the
last five years is to look at every letters received by your office
over that period?

If that is the case I would like to know how you keep ministers
aware of the number of complaints against the LGO.

Yours sincerely,

Trevor R Nunn

Trevor - Thank you for your email below. A response is being prepared and we will send a reply to you shortly.

Yours Sincerely
Mark Coram

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Dear Mr Nunn
Please find attached a response to your FOI request dated 23 September.
I also attach the 'Access to Information Department for Communities and Local Government Internal Review Procedures' leaflet referred to in the letter.

<<091020 FOI 3369 - Trevor Nunn.doc>> <<061027 DCLG IR procedures.pdf>>

Regards

Vanita Patel

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Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Department for
Communities and Local Government's handling of my FOI request
'Complaints about the Local Government Ombudsman'.

CLG is on record stating that they get get very few complaints
about the LGO, How do they know if they don't keep records? Is it
the department or the minister who produces the number of
complaints out of thin air?

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...

Yours faithfully,

Trevor R Nunn

Dear Sir or Madam,

Further to my request for an internal review I would like to add
the following. You state that not all correspondence received in
the Department about the Local Government Ombudsman are complaints.

How do you know if you don't record what the correspondence is
about?

I find it hard to believe that you record/note none complaint
correspondence about the LGO but don't record/note complaints.

Yours faithfully,

Trevor R Nunn

Mr Nunn

We have received on the 21 October 2009 a request for Internal review regarding the handling of you FOI request mentioned above. Having looked at the case we are under clear what aspect you wish to be reviewed. The case was sent on time and considered to be a fully met response. I would be very grateful if you would confirm if it was the way the FOI request was processed or the response you received that requires a review.

Many thanks

Freedom Of Information Advice Team
Zone 6
D Floor
Ashdown House
Sedlescombe Road North
St Leonard-On-Sea
East Sussex
TN39 3RF

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Dear Juliet Tomlin,

My request for an internal review and the follow up email clearly
explain the reason for my request for an internal review. I have
nothing more to add and suggest you read those before asking for
unnecessary clarification.

Yours sincerely,

Trevor R Nunn

Mr Nunn

Please see the attached.
<<091105 acknowledgement IR Requests.doc>>

Freedom Of Information Advice Team
Zone 6
D Floor
Ashdown House
Sedlescombe Road North
St Leonard-On-Sea
East Sussex
TN39

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Dear Mr Nunn,

I am the internal review officer who has been asked to carry out a review on the three cases for review listed above. Please find attached my response.

Thanks

Katharine

<<2009 11 18 - Final reply to Mr Nunn.doc>>

Katharine Rees
Olympics Programme Officer
Thames Gateway and Olympics Directorate
Communities and Local Government
Zone J9
8th Floor
Eland House
Bressenden Place
London SW1E 5DU
Tel:0303 4441921
Please note my new telephone number is: 0303 4441921

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Dear Katharine Rees,

Thank you.

Yours sincerely,

Trevor R Nunn

Dear Mr Nunn,

I attach a follow up letter to my earlier correspondence, dated 20th October, to FOI request F0003369.

<<091210 - Follow-up response to F0003369 .doc>>

Regards

Vanita Patel
Local Governance
Communities and Local Government

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Dear Vanita Patel,

Thank you for the further response. If what you say is true the you
will be able to answer my Freedom of Information request,
therefore, please tell me how many complaints (letters of
dissatisfaction) have been submitted to your department about the
Local Government Ombudsman over the last five years.

Yours sincerely,

Trevor R Nunn