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Trevor R Nunn made this Freedom of Information request to Department for Communities and Local Government
Department for Communities and Local Government did not have the information requested.
From: Trevor R Nunn
28 August 2009
Dear Sir or Madam,
I would like to know how many complaints (letters of
dissatisfaction) have been submitted to your department about the
Local Government Ombudsman over the last five years.
Yours faithfully,
Trevor R Nunn
From: Vanita Patel
Department for Communities and Local Government
23 September 2009
090923 FOI 3320 Trevor Nunn.doc
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061027 DCLG IR procedures.pdf
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Dear Mr Nunn
Please find attached a response to your FOI request dated 28 August.
I also attach the 'Access to Information Department for Communities and
Local Government Internal Review Procedures' leaflet referred to in the
letter.
<<090923 FOI 3320 - Trevor Nunn.doc>> <<061027 DCLG IR procedures.pdf>>
Regards
Vanita Patel
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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
From: Trevor R Nunn
23 September 2009
Dear Vanita Patel,
Just to confirm the situation, are you implying that you don't
record complaints against the LGO and that the only way you can
identify the number of complaints submitted to your office over the
last five years is to look at every letters received by your office
over that period?
If that is the case I would like to know how you keep ministers
aware of the number of complaints against the LGO.
Yours sincerely,
Trevor R Nunn
From: Mark Coram
Department for Communities and Local Government
30 September 2009
Trevor - Thank you for your email below. A response is being prepared and
we will send a reply to you shortly.
Yours Sincerely
Mark Coram
show quoted sections
From: Vanita Patel
Department for Communities and Local Government
20 October 2009
091020 FOI 3369 Trevor Nunn.doc
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061027 DCLG IR procedures.pdf
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Dear Mr Nunn
Please find attached a response to your FOI request dated 23 September.
I also attach the 'Access to Information Department for Communities and
Local Government Internal Review Procedures' leaflet referred to in the
letter.
<<091020 FOI 3369 - Trevor Nunn.doc>> <<061027 DCLG IR procedures.pdf>>
Regards
Vanita Patel
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
From: Trevor R Nunn
21 October 2009
Dear Sir or Madam,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Department for
Communities and Local Government's handling of my FOI request
'Complaints about the Local Government Ombudsman'.
CLG is on record stating that they get get very few complaints
about the LGO, How do they know if they don't keep records? Is it
the department or the minister who produces the number of
complaints out of thin air?
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...
Yours faithfully,
Trevor R Nunn
From: Trevor R Nunn
21 October 2009
Dear Sir or Madam,
Further to my request for an internal review I would like to add
the following. You state that not all correspondence received in
the Department about the Local Government Ombudsman are complaints.
How do you know if you don't record what the correspondence is
about?
I find it hard to believe that you record/note none complaint
correspondence about the LGO but don't record/note complaints.
Yours faithfully,
Trevor R Nunn
From: Juliet Tomlin
Department for Communities and Local Government
4 November 2009
Mr Nunn
We have received on the 21 October 2009 a request for Internal review
regarding the handling of you FOI request mentioned above. Having looked
at the case we are under clear what aspect you wish to be reviewed. The
case was sent on time and considered to be a fully met response. I would
be very grateful if you would confirm if it was the way the FOI request
was processed or the response you received that requires a review.
Many thanks
Freedom Of Information Advice Team
Zone 6
D Floor
Ashdown House
Sedlescombe Road North
St Leonard-On-Sea
East Sussex
TN39 3RF
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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
From: Trevor R Nunn
4 November 2009
Dear Juliet Tomlin,
My request for an internal review and the follow up email clearly
explain the reason for my request for an internal review. I have
nothing more to add and suggest you read those before asking for
unnecessary clarification.
Yours sincerely,
Trevor R Nunn
From: Juliet Tomlin
Department for Communities and Local Government
5 November 2009
Mr Nunn
Please see the attached.
<<091105 acknowledgement IR Requests.doc>>
Freedom Of Information Advice Team
Zone 6
D Floor
Ashdown House
Sedlescombe Road North
St Leonard-On-Sea
East Sussex
TN39
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
From: Katharine Rees
Department for Communities and Local Government
18 November 2009
Dear Mr Nunn,
I am the internal review officer who has been asked to carry out a review
on the three cases for review listed above. Please find attached my
response.
Thanks
Katharine
<<2009 11 18 - Final reply to Mr Nunn.doc>>
Katharine Rees
Olympics Programme Officer
Thames Gateway and Olympics Directorate
Communities and Local Government
Zone J9
8th Floor
Eland House
Bressenden Place
London SW1E 5DU
Tel:0303 4441921
Please note my new telephone number is: 0303 4441921
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
From: Trevor R Nunn
18 November 2009
Dear Katharine Rees,
Thank you.
Yours sincerely,
Trevor R Nunn
Trevor R Nunn left an annotation (24 November 2009)
This is the relevant part of the internal review regarding this FOI request.
Having carefully reviewed the papers for F0003369, although I believe that your request for information was fully met, I think that aspects of the reply could have been clarified in more detail. The reply you have received sets out the way that this Department monitors correspondence, and notes that all correspondence is recorded by the subject area concerned. The reply could have offered more information about how this Department monitors complaints and how Ministers are made aware of complaints about Local Government Ombudsmen.
I have referred the case back to the business area concerned, and asked that they reconsider their response to you, and respond to the points above in more detail. This further response is due within twenty working days of the date of this letter.
From: Vanita Patel
Department for Communities and Local Government
11 December 2009
Dear Mr Nunn,
I attach a follow up letter to my earlier correspondence, dated 20th
October, to FOI request F0003369.
<<091210 - Follow-up response to F0003369 .doc>>
Regards
Vanita Patel
Local Governance
Communities and Local Government
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
From: Trevor R Nunn
11 December 2009
Dear Vanita Patel,
Thank you for the further response. If what you say is true the you
will be able to answer my Freedom of Information request,
therefore, please tell me how many complaints (letters of
dissatisfaction) have been submitted to your department about the
Local Government Ombudsman over the last five years.
Yours sincerely,
Trevor R Nunn
J A Giggins left an annotation (31 July 2010)
I'd like to know too! Maybe you could conduct a survey on the Ombudsmanwatch web site as to how many people have written a letter of complaint about the LGO to the DCLG and/or their MP?
Keep up the good work - it is much appreciated!
Sheila Oliver (Account suspended) left an annotation (18 August 2010)
We have found our local Ombudsman totally pointless. She took possibly three years to come to a decision on an important planning issue, and then it was just a complete whitewash.
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Stuart Hardwicke CARRUTHERS left an annotation (21 October 2009)
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