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Complaints about No. 73 Bus Service
Tom Kearney made this Freedom of Information request to Transport for London
Waiting for an internal review by Transport for London of their handling of this request.
From: Tom Kearney
8 February 2012
Dear Transport for London,
For the period 1 January 2009 to 31 December 2009, kindly provide
me with all the complaints received about the 73 Bus Service which
directly pertain to the driver and the standard of driving.
Yours faithfully,
Tom Kearney
From: FOI
Transport for London
9 February 2012
Dear Mr Kearney
TfL Ref: FOI-1602-1112
Thank you for your email received by Transport for London (TfL) on 8
February 2012 asking for copies of complaints received about No. 73 Bus
Service.
Your request will be processed in accordance with the requirements of the
Freedom of Information and TfL’s information access policy.
A response will be provided to you by 7 March 2012.
In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team | Transport for London
Windsor House, 42-50 Victoria Street, London SW1H 0TL
[1][TfL request email]
show quoted sections
From: FOI
Transport for London
6 March 2012
Dear Mr Kearney
TfL Ref: FOI-1602-1112
Thank you for your email received by Transport for London (TfL) on 8 February 2012 asking for copies of complaints received during 2009 regarding the No. 73 Bus Service.
Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and TfL’s information access policy.
Unfortunately it is taking longer than expected to retrieve the requested information, and we will therefore not be able to resolve your request within the statutory 20 working days. This is because correspondence from 2009 has been archived and is not readily available.
We intend to provide you with a full response by 23 March 2012. Please accept my apologies for this delay.
In the meantime, if you have any queries relating to your request, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team | Transport for London
Windsor House, 42-50 Victoria Street, London SW1H 0TL
[TfL request email]
From: Tom Kearney
5 April 2012
Dear FOI,
Further to your letter of 6 March 2012 (explaining that TfL's
response would be delayed until 23 March 2012), I am still waiting
for a response to my letter of 8 February 2012 asking for copies of
complaints which directly pertain to the driver and the standard of
driving regarding the No. 73 Bus Service received during 2009.
By law, under all circumstances, TfL should have responded by now.
Kindly inform me when TfL can be expected to provide me with a
response.
Yours sincerely,
Tom Kearney
From: Tom Kearney
12 April 2012
Dear Transport for London,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Transport for
London's handling of my FOI request 'Complaints about No. 73 Bus
Service'.
The specifics of my complaint are as follows:
Despite TfL informing me that there will be a delay in responding
to my request on 6 March 2012 due to accessing the information from
archives, TfL's response to my request is now long overdue. Under
all circumstances, TfL should have responded by now.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...
Yours faithfully,
Tom Kearney
From: FOI
Transport for London
16 April 2012
Our ref: IRV-006-1213
Dear Mr Kearney
Request for internal review
Thank you for your request for an internal review which was received by
Transport for London (TfL) on 12 April 2012.
You have stated that you are dissatisfied with the time taken to reply to
your request for information under the Freedom of Information Act.
The review will be conducted by an internal review panel in accordance
with TfL’s Internal Review Procedure, which is available via the following
URL:
[1]http://www.tfl.gov.uk/assets/downloads/f...
Every effort will be made to provide you with a response to your complaint
by 11 May 2012. However, if the review will not be completed by this
date, we will contact you and notify you of the revised response date as
soon as possible.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team | Transport for London
Windsor House, 42-50 Victoria Street, London SW1H 0TL
[2][TfL request email]
show quoted sections
From: Information Governance
Transport for London
15 May 2012
Dear Mr Kearney
Our Ref: IRV-006-1213
Please accept my apologies for not writing to you sooner regarding your
internal review. It has not been possible to meet the deadline previously
advised to you. We still aim to get a response to you as soon as possible,
and in any event by 12 June 2012
On behalf of TfL, again please accept my apologies for the delay and I
will be in touch with a substantive response as soon as I can.
Yours sincerely
Peter Sloane
Peter Sloane | Senior Information Governance Adviser (Enforcement and
Complaints)
Information Governance | General Counsel | Transport for London
Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 4912 | E: [1][email address]
TfL has recently adopted an ‘information security classification scheme’
to help protect its information assets. If you work for TfL or one of its
subsidiaries and want to find out how this affects you, see the new
[2]Quick Guide or visit [3]Source for more information.
From: FOI
Sent: 16 April 2012 15:20
To: '[FOI #105195 email]'
Subject: FW: Internal review of Freedom of Information request -
Complaints about No. 73 Bus Service
Our ref: IRV-006-1213
Dear Mr Kearney
Request for internal review
Thank you for your request for an internal review which was received by
Transport for London (TfL) on 12 April 2012.
You have stated that you are dissatisfied with the time taken to reply to
your request for information under the Freedom of Information Act.
The review will be conducted by an internal review panel in accordance
with TfL’s Internal Review Procedure, which is available via the following
URL:
[4]http://www.tfl.gov.uk/assets/downloads/f...
Every effort will be made to provide you with a response to your complaint
by 11 May 2012. However, if the review will not be completed by this
date, we will contact you and notify you of the revised response date as
soon as possible.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team | Transport for London
Windsor House, 42-50 Victoria Street, London SW1H 0TL
[5][TfL request email]
show quoted sections
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