Complaints about aviation operating from Redlands Airfield Swindon

Thank you for your email which has been forwarded to the FOI office for response.

Kind regards

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

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Dear Ms. Lacey,

Ref Freedom of Information Request 101000292925

Thank you for your request for details of the number of written complaints
received by Swindon Borough Council about aviation operating from Redlands
Airfield, Swindon, dated 27^th August 2011, received in our office on
30^th August 2011:

Under the terms of the Freedom of Information Act 2000, the Council has a
duty to respond `promptly' or no later than 20 working days, which in this
case is 27^th September 2011.

If you have any queries about this letter please contact me as detailed,
quoting the above reference number.

Yours sincerely,

Mr. Ceri Stephens([email address])
Performance Officer
Environment Regeneration & Community
Swindon Borough Council
Tel: 01793 466220
Web: www.swindon.gov.uk

The views expressed in this email are personal and may not necessarily
reflect those of Swindon Borough Council unless explicitly stated
otherwise. This email and any files transmitted with it are confidential
and intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error, please notify me
immediately. If you are not the intended recipient of this email, you
should not copy it for any purpose, or disclose it's contents to any other
person. Senders and recipients of email should be aware that, under the
Data Protection Act 1998 and Freedom of Information Act 2000, the contents
may have to be disclosed. The contents may be subject to recording and/or
monitoring in accordance with relevant legislation This footnote also
confirms that this email has been swept by Anti-Virus software for the
presence of computer viruses. However, Swindon Borough Council cannot
accept liability for viruses that may be in this email and we recommend
that you check all emails with an appropriate virus scanner.
....

Dear Ms. Lacey,

 

Ref: FOI Freedom of Information Request 101000292925

 

Thank you for your e-mail dated 27^th August 2011 received in our office
on 30^th August 2011, concerning complaints received between 1^st June
2011 to 12^th August 2011 about aviation operating from Redlands Airfield
Swindon.  

 

I enclose for your attention, the following information.

 

23 letters of complaint were received by the LPA from 1 June 2011 to 12
August 2011.

 

There were 18 signatories to these letters.

 

The reason for the higher figure for the number of letters than the number
of signatories is that some complainants have submitted more than 1 letter
over this period.

 

The addresses of the signatories to the complaints letters were located as
follows:

Wanborough:           6

Swindon:                   4

Aldbourne:                4

Tunbridge Wells       2

Upper Upham           1

Ramsbury                 1

 

 

If you are dissatisfied with the service you have received in relation to
your request and wish to make a complaint or request a review, you should
contact:

 

Customer Services

Civic Offices

Euclid Street

Swindon

Website: www.[Swindon Borough Council request email]

 

The complaints/review procedure involves a full review and an examination
of all the information by the Council's Monitoring Officer. 

 

If you are not content with the outcome of our conclusion, you may apply
directly to the Information Commissioner's Office for a decision, before
contacting the Council. Generally, the ICO cannot make a decision unless
you have exhausted the Council's own complaints procedure.

 

The Information Officer can be contacted at :

 

The Information Commissioner's Office,

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Email: [1][email address]

Tel: 01625 545700 (ask for Freedom of Information)

 

If you require any further information concerning this matter, please
contact me as detailed, quoting the above reference number in any future
communications.

 

 

Yours sincerely

 

 

Mr. Ceri Stephens([email address])
Performance Officer
Environment Regeneration & Community
Swindon Borough Council
Tel: 01793 466220
Web: www.swindon.gov.uk

 

The views expressed in this email are personal and may not necessarily
reflect those of Swindon Borough Council unless explicitly stated
otherwise. This email and any files transmitted with it are confidential
and intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error, please notify me
immediately. If you are not the intended recipient of this email, you
should not copy it for any purpose, or disclose it's contents to any other
person. Senders and recipients of email should be aware that, under the
Data Protection Act 1998 and Freedom of Information Act 2000, the contents
may have to be disclosed. The contents may be subject to recording and/or
monitoring in accordance with relevant legislation This footnote also
confirms that this email has been swept by Anti-Virus software for the
presence of computer viruses. However, Swindon Borough Council cannot
accept liability for viruses that may be in this email and we recommend
that you check all emails with an appropriate virus scanner.
....

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