Complaints about a Website

Link: [1]File-List

11th July 2011

Case Reference Number IRQ0403029

Dear Mr Cross

Thank you for your email of todayÂ’s date in which you have made a
request for information to the Information CommissionerÂ’s Office.

Your request is being dealt with in accordance with the Freedom of
Information Act 2000.  We will respond by 8 August 2011 which is 20
working days from the day after we received your request.

Should you wish to reply to this email, please be careful not to amend the
information in the ‘subject’ field. This will ensure that the
information is added directly to your case. However, please be aware that
this is an automated process; the information will not be read by a member
of our staff until your case is allocated to a request handler.

Yours sincerely

Joanne Crowley

Lead Internal Compliance Officer

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Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk

References

Visible links
1. file:///tmp/radB8DC6_files/filelist.xml

Link: [1]File-List

26th July 2011

Case Reference Number IRQ0403029

Dear Mr Cross

Further to our acknowledgement dated 11 July 2011 we are now in a position
to respond to your request for information under the Freedom of
Information Act.

On 11 July 2011 you requested the following information:

Please can you provide me with copies of any correspondence,
documents or other information relating to complaints or enquiries
about the website rtaylor.co.uk (a website controlled by Richard
Taylor of Cambridge).

We have carried out a search of our electronic case management and can
confirm that we do not hold information in relation to your request. It
may be helpful to explain that some enquiries are received and dealt with
by our helpline via phone. We do not record information in relation to
those enquiries.

I hope you find the above of assistance

If you are dissatisfied with the response you have received and wish to
request a review of our decision or make a complaint about how your
request has been handled you should write to the Internal Compliance Team
at the address below or e-mail [2][email address]

Your request for internal review should be submitted to us within 40
working days of receipt by you of this response. Any such request
received after this time will only be considered at the discretion of the
Commissioner.

If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation.  To make such an application, please
write to the Case Reception Team, at the address below or visit the
‘Complaints’ section of our website to make a Freedom of
Information Act or Environmental Information Regulations complaint online.

 

A copy of our review procedure is attached.

Yours sincerely,

Iman Elmehdawy

Lead Internal Compliance Officer

Information CommissionerÂ’s Office

I

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Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk

References

Visible links
1. file:///tmp/rad115BC_files/filelist.xml
2. mailto:[email address]

Thank you for emailing the Information Commissioner's Office (ICO). This
is an automatic acknowledgement to tell you we have received your email
safely. Please do not reply to this email.

If your email was about a new complaint or request for advice it will be
considered by our Customer Contact Department. One of our case officers
will be in touch as soon as possible.

If your email was about an ongoing case we are dealing with it will be
allocated to the person handling your case.

If your email was about a case you have already submitted, but is yet to
be allocated to one of our case officers your email will be added to your
original correspondence and will be considered when your case is
allocated.

If you require any further assistance please contact our Helpline on 0303
123 1133 or 01625 545745 if you prefer to use a national rate number.

Thank you for contacting the Information Commissioner's Office

Yours sincerely

ICO Customer Contact Department

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Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk