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Trevor R Nunn made this Freedom of Information request to Durham City Council
The request was successful.
From: Trevor R Nunn
5 October 2008
Dear Sir or Madam,
Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).
Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,
1)the Local Government Ombudsman?
2)the Police?
3)Solicitors and/or the courts?
Yours faithfully,
Trevor R Nunn
From: City Info Customer Services
Durham City Council
6 October 2008
Mr Nunn
Thank you for your e-mail.
It has been forwarded to Mr M Dufferweil, Freedom of Information
Officwer who will reply to you direct within 20 working days.
To enable us to help you more effectively in the future. please provide
us with your address details. The information you provide to the Council
will be held in accordance with the Data Protection Act. It will be
available to all Council departments, the County Council and other
parties with which the Council is contractually bound to share your
Data.
Please confirm your agreement to the sharing of data within the Council.
Regards
Margaret
Customer Services Officer
Durham Cityinfo
Martin - Please CC Cityinfo Customer Services with your response so that
the service request can be updated.
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From: Trevor R Nunn
6 October 2008
Dear City Info Customer Services,
I have made a valid Freedom of Information request you do not need
any more personal data from me.
Yours sincerely,
Trevor R Nunn
From: Dufferwiel Martin
Durham City Council
29 October 2008
I refer to your FOI Request below and would respond as follows:-
Over the last twelve months, no complaints against the Council
have been dealt with by:
The Police, Solicitors or the Courts.
22 Stage 2 and Stage 3 Complaints were considered through the Councils
Corporate Complaints Procedure.
5 (Approx.23%) of these went on to be considered by the LGO.
I would advise you that information and statistics regarding complaints
against the Council, including those investigated by the LGO, together
with outcomes and annual figures are reported to the Council's Cabinet.
This information is therefore published in the public domain and is
therefore freely available to the public.
Please also note for your information the attachment to this Email.
Best Regards,
Martin Dufferwiel
Senior Democratic Support Officer
City of Durham
Email: [email address]
NB: Margaret, please note for your records.
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