Complaints

Dear Sir/Madam,

This is an automated response from [Dover District Council request email] to
thank you for your e-mail and to confirm that it has successfully reached
us.

Where a reply is required, we aim to respond to customer enquiries as soon
as possible, however please note that if the subject is particularly
complicated or requires substantial investigation then it may take up to
10 working days to provide you with a full and accurate response.

If you have access to the Internet you may wish to see if your enquiry can
be dealt with online. The Dover District Council website
[1](http://www.dover.gov.uk) enables many forms to be completed and
payments to be made as well as providing comprehensive information about
our services.

Note: Please do not reply to this message as it is from an automated
response mailbox that is unmonitored.

Thank You.

Dover District Council.
Whitecliffs Business Park,
Whitfield, Dover, Kent.
CT16 3PJ
Tel: 01304 821199

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Dear Mr Nunn

Thank you for your request for information about complaints. Your
request was received on Monday 6 October 2008 and I am dealing with it
under the terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case, I
will let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

If you have any queries about this email, please contact me.

Mandy Weir
Performance Officer
Dover District Council
Council Offices, White Cliffs Business Park, Whitfield, Dover CT16 3PJ

Tel: 01304 872318
Fax: 01304 872300
Email: [email address]
Web: www.dover.gov.uk

P Please consider the Environment before printing this email

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Dear Mr Nunn

I am writing in respect of your enquiry for information held by this
Authority under the provisions of the Freedom of Information Act. Your
request was received on 6 October 2008 and you were seeking details of
the percentage of complaints dealt with by other bodies, that is, the
Local Government Ombudsman, the Police and Solicitors or the courts.

I can confirm that during the financial year 2007/08 the Council
received 140 formal complaints and the ombudsman investigated a total of
24 (17%)in that period. We do not collate information about complaints
that may involve the police or court action and are therefore not able
to provide this information.

I hope you find the information enclosed useful but if for whatever
reason you are unhappy with the response you are entitled to pursue any
dissatisfaction through the Council's Complaints Procedure

Mandy Weir
Performance Officer
Dover District Council
Council Offices, White Cliffs Business Park, Whitfield, Dover CT16 3PJ

Tel: 01304 872318
Fax: 01304 872300
Email: [email address]
Web: www.dover.gov.uk

P Please consider the Environment before printing this email

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