Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

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Freedom of Information Team | Resources & Housing Department | Derby
City Council, PO Box 6291, The Council House, Derby, DE1 2YL | Tel:
01332 256265 | minicom: 01332 256666 | www.derby.gov.uk
<http://www.derby.gov.uk/>
Derby City Council - committed to being an Excellent council

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The views expressed in this email are personal and may not necessarily reflect those of Derby City Council, unless explicitly stated otherwise

This email, and any files transmitted with it, are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify me immediately.

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I acknowledge your request for information received on 05.10.08.

Your request is being considered and you will receive the information
requested as soon as possible, but in any case within the statutory
timescale of 20 working days as defined by the Freedom of Information
Act 2000, unless the information requested is subject to a statutory
exemption on disclosure or the information contains reference to a third
party.

For your information, the Act defines a number of exemptions, which may
prevent release of the information you have requested. Some exemptions
are subject to a public interest test. There will be an assessment and
if any of the exemption categories apply and any relevant public
interest test is weighed in favour of withholding the information it
will not be released. You will be informed if this is the case,
including your rights of appeal.

If the information you request contains reference to a third party then
they may need to be consulted before a decision is taken on whether the
information can be released to you. You will be informed if this is the
case.

There may be a fee payable for supplying the information in the form of
disbursements. This will be calculated and you will be informed if a fee
is payable. The fee must be paid before the information is released and
the 20 working day time limit for responses is suspended until payment
is made. You will have 3 calendar months to submit your payment.

If you have any queries or concerns then please contact the

Freedom of Information Officer
Derby City Council
Room 213
P O Box 6291
The Council House
Corporation Street
Derby
DE1 2YL

Telephone 01332 256265 or 256262 or e-mail [Derby City Council request email]

Further information is also available from the Information Commissioner
at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk

Kind regards

Kully Johal

FOI Team

Kully Johal | Support Officer | Central IT | Resources Department |
Derby City Council, PO Box 6291, The Council House, Derby DE1 2YL | Tel:
01332 255178 | Fax: 01332 256267 | Mincom number 01332 256666 | Web:
www.derby.gov.uk <blocked::http://www.derby.gov.uk/>

Derby City Council - committed to being an Excellent council

show quoted sections

The views expressed in this email are personal and may not necessarily reflect those of Derby City Council, unless explicitly stated otherwise

This email, and any files transmitted with it, are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify me immediately.

If you are not the intended recipient of this email, you should not copy it for any purpose, or disclose its contents to any other person.

Senders and recipients of e-mail should be aware that under the Data Protection Act 1998 and Freedom of Information Act 2000, the contents may have to be disclosed.

This footnote also confirms that this email message has been swept by Surfcontrol for the presence of computer viruses. However, we cannot accept liability for viruses that may be in this e-mail. We recommend that you check all e-mails with an appropriate virus scanner.

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*** Before reading or acting on this e-mail, or opening any attachment, please read Derby City Council's disclaimer and confidentiality statement at the end of this e-mail ***

Dear Trevor R. Nunn

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST 953

Your request for information has now been considered and the information
requested is as follows.

Derby City Council does not collect all the information you have
requested. Concerns raised that involve criminal acts or legal matters
that should be dealt with through the courts are excluded from our
complaints procedure therefore we collect no information relevant to
questions 2 and 3.

Not all complaints go through the Council's complaints procedure before
ending at the Local Government Ombudsman. The Council keeps a record of
complaints decided by the Ombudsman but not whether they went though the
council's procedures first. We hold information that the Ombudsman
received 53 complaints about Derby City Council for the year ending
31/3/2008 but this includes complaints that were made prematurely to the
Ombudsman and which were referred back to the authority for
consideration. The Council received 399 complaints during that same
period.

Supply to you of any material does not give you the right to use that it
in a way that breaches the copyright or other intellectual property
rights in that material. For example publishing or otherwise re-using it
for commercial purposes. You must get the consent of the copyright owner
which may involve the granting of a licence and the application of a
fee.

This does not restrict your rights under the fair dealing provisions of
the Copyright, Designs and Patents Act 1988.

If you have any queries or concerns or are unhappy with the handling of
your request then please contact:

Freedom of Information Officer

Derby City Council

Room 213

P O Box 6291

The Council House

Corporation Street

Derby

DE1 2YL

Telephone 01332 256265 or 256262 or e-mail [Derby City Council request email]

Further information about Freedom of Information is available from the
Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk
<http://www.informationcommissioner.gov.uk/>

Yours sincerely

Ros Duric| Freedom of Information Team | Central IT | Resources
Department | Derby City Council, PO Box 6291, The Council House, Derby
DE1 2YL | Tel: 01332 256265 | Fax: 01332 256267 | Mincom number 01332
256666 | Email: [Derby City Council request email] | Web: www.derby.gov.uk
<blocked::http://www.derby.gov.uk/>

Derby City Council - committed to being an Excellent council

show quoted sections

The views expressed in this email are personal and may not necessarily reflect those of Derby City Council, unless explicitly stated otherwise

This email, and any files transmitted with it, are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify me immediately.

If you are not the intended recipient of this email, you should not copy it for any purpose, or disclose its contents to any other person.

Senders and recipients of e-mail should be aware that under the Data Protection Act 1998 and Freedom of Information Act 2000, the contents may have to be disclosed.

This footnote also confirms that this email message has been swept by Surfcontrol for the presence of computer viruses. However, we cannot accept liability for viruses that may be in this e-mail. We recommend that you check all e-mails with an appropriate virus scanner.

www.surfcontrol.com
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