Complaints

Trevor R Nunn made this Freedom of Information request to Chester le Street District Council

The request was successful.

From: Trevor R Nunn

3 October 2008

Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

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From: Craig Etherington
Chester le Street District Council

6 October 2008

Many Thanks for your Freedom of Information enquiry. I can confirm the
following for the period October 2007 - September 2008:

Total No of complaints received by the Council = 342
Total No of complaints referred to ombudsman = 16 (4.67%) 0 cases upheld
against the Council.

No complaints, against the Council, were referred to either the Police
of Courts.

Hope this information is helpful

Many Thanks

Craig Etherington
Customer Relationship Manager
Civic Centre
Newcastle Road
Chester-le-Street
Co Durham DH3 3UT
Tel No: 0191 3872213
E-mail: [email address]

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