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Complaints

Trevor R Nunn made this Freedom of Information request to Castle Point Borough Council

The request was successful.

From: Trevor R Nunn

3 October 2008

Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

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From: Auto Reply
Castle Point Borough Council

3 October 2008

This is an automated response to thank you for your email which has just
been received.

We aim to respond fully to all emails from the public as soon as possible,
where they are seeking a response. However, please note that if your
enquiry is particularly complicated or requires substantial investigation
then it may take up to 10 working days to provide you with a full and
accurate response.

If you have access to the Internet you may wish to see if your enquiry can
be dealt with online at [1]www.castlepoint.gov.uk . The Council's website
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References

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From: Auto Reply
Castle Point Borough Council

3 October 2008

This is an automated response to thank you for your email which has just
been received.

We aim to respond fully to all emails from the public as soon as possible,
where they are seeking a response. However, please note that if your
enquiry is particularly complicated or requires substantial investigation
then it may take up to 10 working days to provide you with a full and
accurate response.

If you have access to the Internet you may wish to see if your enquiry can
be dealt with online at [1]www.castlepoint.gov.uk . The Council's website
enables many forms to be completed and payments to be made online as well
as providing comprehensive information.

Please do not reply to this automated response.

This message has been scanned for viruses by [2]BlackSpider MailControl

References

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1. http://www.castlepoint.gov.uk/
2. http://www.blackspider.com/

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From: Caroline Barker
Castle Point Borough Council

7 October 2008


Attachment ack Mr Nunn Complaints FOI.doc
141K Download View as HTML


Dear Mr Nunn

Please see attached acknowledgement letter.

Thank you.

Caroline Barker

Monitoring Officer Assistant/Paralegal

Legal Services Castle Point Borough Council

Telephone No: 01268 882434

Fax No. 01268 882453

e-mail: [1][email address]

Website: [2]www.castlepoint.gov.uk

Please consider the environment before printing this e-mail

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1. mailto:[email address]
2. http://www.castlepoint.gov.uk/
3. http://www.blackspider.com/

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From: Emma Holmes
Castle Point Borough Council

5 November 2008


Attachment Nunn response Oct 08.doc
53K Download View as HTML


Dear Sirs,

Please find response to request attached

Regards

Emma Holmes

Legal Officer

Legal Services Castle Point Borough Council

Tel 01268 882439

Fax 01268 882453

Email [1][email address]

Web Site: [2]www.castlepoint.gov.uk

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2. http://www.castlepoint.gov.uk/

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