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Complaints
Trevor R Nunn made this Freedom of Information request to Caradon District Council
The request was successful.
From: Trevor R Nunn
3 October 2008
Dear Sir or Madam,
Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).
Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,
1)the Local Government Ombudsman?
2)the Police?
3)Solicitors and/or the courts?
Yours faithfully,
Trevor R Nunn
From: Hyne, Wendy
Caradon District Council
9 October 2008
Dear Mr Nunn,
I write to acknowledge receipt of your FOI request and confirm that this
matter is receiving attention.
Wendy Hyne
Legal Assistant
Legal Services
Caradon District Council
Luxstowe House
Liskeard
Cornwall PL14 3DZ
show quoted sections
From: Hyne, Wendy
Caradon District Council
28 October 2008
Dear Mr Nunn,
I refer to my e-mail below and would advise you that I will not be in a
position to provide all the information you have asked for within the
usual timescale (20 working days). This is due to the fact that the
details as to the number of complaints received by the Council in the 12
months ending on 30th September 2008 will not be collated until 19th
November.
I will therefore provide this information to you at that time.
However, if you wish to receive details of complaints for the period
October 2007 to June 2008, then I should be able to let you have this in
the next few days. If this is the case, please let me know.
Many thanks.
Wendy Hyne
Legal Assistant
show quoted sections
From: Trevor R Nunn
28 October 2008
Dear Hyne, Wendy,
Thanks for your response. I am happy to wait until the figures are
available.
Yours sincerely,
Trevor R Nunn
From: Hyne, Wendy
Caradon District Council
9 December 2008
Dear Mr Nunn,
I refer to previous e-mails regarding your FOI request of 3rd October
2008.
In your e-mail of 28th October, you kindly agreed to wait until all the
relevant figures were available.
However, there has been a problem with one of the Council's Leisure
Centres providing their complaints details for the last quarter and I have
therefore not been able to include these. I do not believe that
this information would make any difference at all though to the replies,
which I now set out below:-
Over the last twelve months (October 2007 - September 2008), there have
been 110 informal complaints and 112 formal complaints. Informal
complaints are minor matters and therefore I have made the following
calculation based on the 112 formal complaints.
Of the formal complaints against the Council in the last twelve months,
the following percentage were dealt with by
1) The Local Government Ombudsman - 16%
2) The Police - 0%
3) Solicitors and/or the Courts - 0%
I trust that the above infomation is of assistance to you.
Wendy Hyne
Legal Assistant
Caradon District Council
Luxstowe House
Liskeard
Cornwall
PL14 3DZ
Tel: (01579) 341214
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