Complaints

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Dear Mr Nunn

Thank you for your request for information made under the Freedom of
Information Act. I can confirm that in the past year the Council received
530 complaints, 33 of these complaints were referred to the Ombudsman,
which equates to 6.2%.

We do not have a record of any complaints being referred to the Police,
legal or any other regulatory authority.

If you are unhappy with the way your enquiry has been dealt with, you may
ask for an internal review through the council's `comments and complaints
scheme', by e-mailing [email address] or by following
the procedure set out in the council's website page. Alternatively you can
telephone Matthew Archer on 01227 862 175 or Janet Taylor on 01227 862
017.

If you are still dissatisfied after an internal review, you may appeal to
the Information Commissioner, Wycliffe House, Water Lane, Wilmslow SK9 5AF

G L Field

Office Manager

Legal & Democratic Services

From: Trevor R Nunn[SMTP:[email address]]

Sent: Friday, October 03, 2008 8:00:27 PM

To: foi

Subject: Freedom of Information request - Complaints Auto forwarded by a
Rule

Dear Sir or Madam,

Pre-question clarification: A complaint against a council may

consist purely on an administrative error or it may also include a

potentially criminal act and/or infringements of a complainants

civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12

months, as a percentage of total complaints against the council how

many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

DISCLAIMER:
This email and any files transmitted with it may contain privileged or
confidential information. It is intended solely for the person to whom it
is addressed. If you are not the intended recipient please destroy or
delete the content of this message immediately and notify the sender by
reply email. Opinions, conclusions and other information in this message
that does not relate to the official business of Canterbury City Council
shall be understood as neither given nor endorsed by the Council.

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