Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

Dear Mr Nunn,

Thank you for your Freedom of Information request which has been passed
to me to deal with. I will ensure that you receive a substantive
response no later than 31 October in compliance with the terms of the
Act.

Kind regards

Sue

Sue Fairs-Browning
Chief Internal Auditor
01903 737561

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Dear Mr Nunn,

Further to my earlier e-mail regarding your FOI request I have now had
the opportunity to liaise with my colleague who administers the Councils
Corporate Complaints procedure and she advises as follows:-

I can only give you information on complaints processed through the
Council's official Complaints Procedure.

The total number of complaints submitted under Stage 1 of the Council's
complaints procedure in 2007/08 was 85. The total number of complaints
received by the Local Government Ombudsman in 2007/08 was 26. However,
this figure includes complaints that were made prematurely and which
were referred back to the Council for consideration. The total number
of decisions made by the LGO in the year 2007/08, excluding premature
complaints, was 23. This figure will not be the same as the number of
complaints received because some complaints are made in one year and
decided in the next. It is therefore, difficult to identify the
percentage dealt with by the LGO. (If you take the figure of 23 and a
total of 85 then the percentage would be 27%.) I am not aware of any
that were dealt with by the Police, Solicitors and/or the courts.

I trust this deals with your request satisfactorily.

Kind regards
Sue

Sue Fairs-Browning
Chief Internal Auditor
01903 737561

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