Complaints

Dear Mr Nunn

I acknowledge receipt of your request for information on complaints
received by the Council under the Freedom of Information Act 2000.

In accordance with the Act we will send you the information within 20
working days i.e. by 31st October at the latest.

regards

Eleanor Dent

FOI Officer

>>> Trevor R Nunn <[FOI #3389 email]> 03/10/2008
19:57 >>>
Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

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Dear Mr Nunn

I enclose the information you requested under the Freedom of Information
Act 2000.

The total number of complaints received by Cambridge City Council for the
12-month period up to 30 September 2008 is 833.

In that period the percentage of complaints dealt with by

a) Local Government Ombudsman 1.2%

b) Police 0%

c) Solicitors/the Courts 0%

If you are not happy with the way in which your request has been dealt
with please contact Antoinette Jackson, Director of Customer & Democratic
Services, The Guildhall, Cambridge, CB2 3QJ. You may also contact the
Information Commissioner if you are still not happy with the way your
request has been dealt with. The Information Commissioner’s address is:

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Yours sincerely

Eleanor Dent

Freedom of Information Officer.

>>> Trevor R Nunn <[FOI #3389 email]> 03/10/2008
19:57 >>>
Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

show quoted sections