Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

Our Ref: Feedback Ref 2726
Please contact: Tracie Robinson
Telephone: 01422 392298
Fax: 01422 393073
Email [email address]
Date: 6th October 2008

www.calderdale.gov.uk

Dear Mr Nunn

Freedom of Information Act 2000 - Request for information

Thank you for your request for information under the Freedom of Information Act 2000. I will now consider your application which was received on 06 October 2008.

It is my intention to have the information delivered to you by 03 November 2008. There are a limited number of exemptions that may prevent me from releasing the information but I will try to answer your request in as much detail as possible.

Once the information has been identified, Calderdale Council may also ask that a fee be paid for processing and delivering the information to you. You will be notified as soon as possible with the details of any fee to be charged in connection with your request.

Any future correspondence you may have in relation to this matter should be sent to me at the address shown above.

Yours sincerely,

Tracie Robinson

Tracie Robinson
Legal Services Department
Law and Administration Service
Westgate House
Westgate
Halifax
HX1 1PS

Tel: 01422 392298
FAX: 01422 393073

[email address]

NOTE:- This communication contains confidential legal advice concerning legal proceedings or is sent in contemplation of legal proceedings and is privileged and is exempt from disclosure under Freedom of Information and Data Protection provisions.

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Our Ref: Feedback Ref 2726
Your Ref:
Please contact: Jennie Henman
Telephone: 01422 392666
Fax: 01422 393136
Email [email address]
Date: 30th October 2008
www.calderdale.gov.uk

Mr Trevor Nunn
request-3388-f4214e80@whatdoth

Dear Mr Nunn

Freedom of Information Act 2000 - Request for information

I am writing in respect of your recent enquiry for information held by the Council under the provisions of the Freedom of Information Act 2000.

Please find the information you requested enclosed with this letter.

You asked:

Over the last 12 months, as a percentage of total complaints against the council how many ended up being dealt with by,

1) the Local Government Ombudsman?

2) the Police?

3) Solicitors and/or the courts?

Our Answer:

I can only give you information on complaints processed through the Council's official Complaints Procedure and would point out that there are complaints which fall outside of the corporate complaints process which are not recorded centrally, such as those relating to Social Services.

During the period 01 Oct 07 to 30 Sept 08 the Council received 27 complaints from the Ombudsman's Office, however not all of these were actively pursued by the Ombudsman. This equates to 8.4% of all complaints for the period.

The Council's corporate complaints system does not record whether the police/solicitors/courts were involved in dealing with specific complaints.

I hope this is helpful to you. Any feedback from you would be welcomed.

If for any reason you are unhappy with my response, you are entitled to approach the Council with complaints or comments. This can be done in writing and addressed to the Group Director, Corporate Services, Town Hall, Crossley Street, Halifax HX1 1UJ.

If you remain dissatisfied with our decision, please contact the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Yours sincerely,

Jennie Henman
Customer Service Officer
Chief Executive's Office

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