Complaints

Trevor R Nunn made this Freedom of Information request to Burnley Borough Council

The request was successful.

From: Trevor R Nunn

2 October 2008

Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

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From: Trevor R Nunn

31 October 2008

Dear Sir or Madam,

You have exceeded the 20 day deadline in which to respond to my
Freedom of Information request. You are now breaking the law.

Yours sincerely,

Trevor R Nunn

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From: Rob Dobson
Burnley Borough Council

21 November 2008

Dear Mr. Nunn,

Please accept my apologies for not replying to your request for information sooner.

According to our records, between September 07 and October 08:

1) 3% of the total number of complaints were dealt with by the Ombudsman.

2) None were dealt with by the police.

3) None were dealt with by solicitors and/or the courts.

Yours sincerely,
Rob Dobson.

----------------------------------
Rob Dobson
Corporate Policy Officer
Performance and Policy Team
Burnley Borough Council
Town Hall, BB11 1JA
email: [email address]
Tel: 01282 425011 ext. 2117

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