Complaints

Trevor R Nunn made this Freedom of Information request to Bridgnorth District Council

The request was successful.

From: Trevor R Nunn

2 October 2008

Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

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Bridgnorth District Council

2 October 2008

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8 October 2008

Sent request to Bridgnorth District Council again, using a new contact address.

Bridgnorth District Council

9 October 2008

Dear Mr Nunn,

Thank you for your email dated the 8th October 2008.

I confirm that our Freedom of Information officer, Jacqueline Reading,
will provide you with a sustantive response within the statutory period.

Your FOI designated number is - 26B

Yours sincerely,

Mary Merrifield

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Bridgnorth District Council

28 October 2008

I refer to your request under the Freedom of Information Act received on 8
October.

(1) Over the last 12 months, the Council has had 7 complaints
referred to the Ombudsman (none of which have resulted in a finding of
maladministration).

(2) There have been no complaints against the Council dealt with by
the Police

(3) There have been no complaints against the Council dealt with by
Solicitors and/or the Courts

I trust this satisfactorily answers your request.

If you have a complaint over the handling of your request, you may contact
the Council's Chief Executive at Bridgnorth District Council, Westgate,
Bridgnorth, Shropshire, WV16 5AA or via email at
[1][email address]. I would be grateful if you could confirm
receipt of this email.

Jacqueline Reading

FOI Officer

(01746) 713300

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