Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

Dear Mr. Nunn,

Freedom of Information Act 2000 - Information Request

I acknowledge your request for information received on 2nd October,
2008.

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined
by the Freedom of Information Act 2000, subject to the information not
being exempt or containing a reference to a third party.

If appropriate, the information may be provided in paper copy, normal
font size. If you require alternative formats, e.g. language, audio,
large print, etc. then please let me know.

For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not
to release the information to you. You will be informed if this is the
case.

There may a fee payable for this information. This will be considered
and you will be informed if a fee is payable. In this event the fee must
be paid before the information is processed and released. The 20 working
day time limit for responses is suspended until receipt of the payment.

If you have any queries or concerns then please contact the Freedom of
Information Officer at Breckland Council, Elizabeth House, Walpole Loke,
Dereham, Norfolk, NR19 1EE, telephone 01362 656395, e-mail
[email address].

Further information is also available from the Information Commissioner
at: Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF: telephone 01625 545700;
www.informationcommissioner.gov.uk
<http://www.informationcommissioner.gov.uk/>

Susan Allen| Standards Officer/Chairman's Secretary| Breckland Council

Office: 01362 656870

[email address] <BLOCKED::mailto:[email address]>
| www.breckland.gov.uk <blocked::http://www.breckland.gov.uk/>

...Still the lowest district council tax in the UK

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Dear Mr. Nunn,

Freedom of Information Act 2000 - Information Request - complaints

Your request for information has now been considered and the information
requested is below.

Of all the complaints received by the Council from 1st October, 2007 to
31st September, 2008, 1.05% ended up being dealt with by the Local
Government Ombudsman. None were dealt with by the Police or the
Solicitors/Courts.

If you have any queries or concerns then please contact the Head of
Legal Services at Breckland Council, Elizabeth House, Walpole Loke,
Dereham, Norfolk, NR19 1EE, telephone 01362 656363, e-mail
[email address].

Further information is also available from the Information Commissioner
at: Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF, telephone 01625 545700;
www.informationcommissioner.gov.uk
<http://www.informationcommissioner.gov.uk/>

Susan Allen| Standards Officer/Chairman's Secretary| Breckland Council

Office: 01362 656870

[email address] <BLOCKED::mailto:[email address]>
| www.breckland.gov.uk <blocked::http://www.breckland.gov.uk/>

...Still the lowest district council tax in the UK

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