Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

Dear Mr Nunn,

Information Request - Freedom of Information Act

I am writing to acknowledge your request for information received on 2nd
October 2008.

We are dealing with your request and will be in contact with you again.

In most cases we will reply within 20 working days. If, for any reason,
this is not possible we will let you know.

Yours sincerely

Tom Payne
Assistant Information Compliance Officer
Law & Governance

Telephone: 01202 451179
Email: [email address]
Fax: 01202 451001

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Dear Mr Nunn,

Information Request - Freedom of Information Act

Further to your request for information received on 2nd October 2008
please find below the response from our Customer Services Manager:

"The Council received 94 complaints (2007/08). The Ombudsman received 48
complaints, however 13 of these were premature and the complainant was
referred back to Council so the complaint could be investigated by the
Council first & 9 were outside the Ombudsman's jurisdiction. Therefore
the real Ombudsman figure is 26 giving us a % of 28. As far as I am
aware none were handled by the Police or Solicitors".

I hope that this deals with your request satisfactorily.

The information supplied to you is subject to copyright protection under
the Copyright, Designs and Patents Act 1988. You are free to use it (not
including logos) for non-commercial purposes. You must re-use it
accurately and not in a misleading context, and acknowledge us as your
source. Re-use for commercial purposes may require a licence. Initial
enquiries about re-using all or part of this information for commercial
purposes should be directed to the Council's Corporate Information
Compliance Officer who can be contacted by email at
[Bournemouth Borough Council request email], or in writing to:

Bournemouth Borough Council

Legal Services

Bourne Avenue

Bournemouth

BH2 6DY

If we have identified any third party copyright material, you must
ensure you have gained their permission before reproducing the
information.

If you are dissatisfied with this response you can ask for a review,
which will be dealt with through the Council's complaints procedure.
Details of the complaints procedure can be found at
http://www.bournemouth.gov.uk/Residents/....

If you are dissatisfied with the outcome of the Council's review you
have the right to refer the matter to the Information Commissioner's
Office. Contact details for the Information Commissioner can be found
at:

www.informationcommissioner.gov.uk
<http://www.informationcommissioner.gov.uk/>

Yours sincerely,

Tom Payne
Assistant Information Compliance Officer
Law & Governance

Telephone: 01202 451179
Email: [email address]
<mailto:[email address]>
Fax: 01202 451001

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