Complaints

Trevor R Nunn made this Freedom of Information request to Boston Borough Council

The request was successful.

From: Trevor R Nunn

2 October 2008

Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

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From: Trevor R Nunn

7 January 2009

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Boston Borough
Council's handling of my FOI request 'Complaints'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...

Yours sincerely,

Trevor R Nunn

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From: Debbie Swain
Boston Borough Council

12 January 2009

Attachment Complaints leaflet 5b.pdf
590K Download View as HTML

Attachment attachment.txt
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Dear Mr Nunn

Thank you for your complaint received by email on 8 January 2009.

This has been logged as reference CE 015 and will now be investigated under the Council’s complaints procedure (copy attached for your information). Mrs S Lawson, Communications Manager, will be the investigating officer for your complaint and will send you a written reply within 15 working days (ie before or on 30 January 2009).

If you have any further queries, please do not hesitate to contact me.

Regards
Debbie Swain
Communications Unit
(responsible for complaints)

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From: Debbie Swain
Boston Borough Council

19 January 2009

Attachment CE015 Reply Letter.doc
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Attachment Complaints leaflet 5b.pdf
590K Download View as HTML

Attachment attachment.txt
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Dear Mr Nunn

Please find attached the Assistant Chief Executive's reply to your
recent complaint (your email of 7 January 09 refers).

Regards
Debbie Swain
Communications Unit

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From: Debbie Swain
Boston Borough Council

21 January 2009

Attachment attachment.txt
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Dear Mr Nunn

With apologies once again for the delay in replying, please find below
details of the information requested in your FOI request re complaints.

Over the last 12 months, as a percentage of total complaints against
the Council, how many ended up being dealt with by:

1. LGO: 2.7%
2. The Police: none.
3. Solicitors and/or the courts: we are aware of one complaint
against the Council that went straight to court without having first
been dealt with as a complaint by the Council. If this should be
included in your figures, it would be 0.9% of total complaints.

If you have any queries about this reply, please contact me quoting the
above reference number.

Regards

Debbie Swain
Communications Unit

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From: Debbie Swain
Boston Borough Council

21 January 2009

Attachment attachment.txt
0K Download View as HTML

Dear Mr Nunn

With apologies once again for the delay in replying, please find below
details of the information requested in your FOI request re complaints.

Over the last 12 months, as a percentage of total complaints against
the Council, how many ended up being dealt with by:

1. LGO: 2.7%
2. The Police: none.
3. Solicitors and/or the courts: we are aware of one complaint
against the Council that went straight to court without having first
been dealt with as a complaint by the Council. If this should be
included in your figures, it would be 0.9% of total complaints.

If you have any queries about this reply, please contact me quoting the
above reference number.

Regards

Debbie Swain
Communications Unit

Link to this

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