Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

Request for information under the Freedom of Information Act 2000

Thank you for your request for information received at this office on 3 October 2008. This has been considered as a request under the Freedom of Information Act 2000.

Your request may take up to 20 working days to be processed.

If an exemption applies to the information that you have requested, the statutory period may be exceeded in accordance with the provisions of that Act.

If a charge is applicable to your request, we will advise you of this in due course.

Should you have any queries, please contact me.

_________________________________________________
Carl Wiper

Corporate Information Manager
Bolton Council, Room 320, Town Hall, Bolton BL1 1RU tel: 01204 331031, mobile: 0778 903 1512

[email address]

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