Complaints

Trevor R Nunn made this Freedom of Information request to Blyth Valley Borough Council

The request was successful.

From: Trevor R Nunn

2 October 2008

Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

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From: Dixon, Marilyn

3 October 2008

Dear Mr Nunn

Further to your enquiry we can advise you as follows:

over the last 12 months, of a total of 45 complaints against the council

25 were referred to the Local Government Ombudsman

0 to the Police

1 to Solicitors and/or the courts

Yours sincerely
Pp JP Gascoigne

Marilyn Dixon - Mayor's Secretary and
Personal Assistant to Dennis Earl
Executive Director Central and Protective Services
Blyth Valley Borough Council
Civic Centre, Renwick Road
Blyth, Northumberland, NE24 2BX

Times Best Council 2008 - Top 20

Tel: 01670-542103
Fax: 01670-542102
e-mail: [email address]

Website: [1]www.blythvalley.gov.uk

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From: Dixon, Marilyn

3 October 2008

Dear Mr Dunn
Please accept my apologies for an error below - the actual figure of
referrals to the Ombudsman was 12 (the figure of 25 was %) -

I confirm the number referred to Solicitors and the Courts was 1 case
Yours sincerely Marilyn Dixon

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