Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

Dear Mr Nunn

Thank you for your email dated 2/10/08

So that we can deal with your enquiry, your email has been sent to: -

Department: Legal Services
Telephone Number: 01253 477477

This department will now deal with your enquiry.

If you have any further queries, please contact Customer First by:-

Email [Blackpool Borough Council request email]
Telephone 01253 477477
Facsimile 01253 478808
Web site www.blackpool.gov.uk

Or visit the Customer First Centre on Corporation Street Blackpool FY1 1NA.

We are open:-
Monday to Friday 8am to 5:30pm for Face to Face enquiries
Monday to Friday 8am to 6pm for telephone enquiries on 01253 477477.
Saturdays 9am to 2pm for Face to Face and Telephone enquiries

Please note our busiest times are Mondays and Fridays and over lunchtime (12pm to 2pm).

show quoted sections

Dear Mr Nunn

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

I refer to your request for information about complaints made to this Council.

I am writing to advise you that the information you requested is not held by the Council.

If you have a complaint about the handling of your request you may ask for an internal review and you should submit this in writing to: Council Complaint, Blackpool Council, PO Box 50, Town Hall, Blackpool, FY1 1NA.

If you are not happy with the outcome of the review, you have the right to apply directly to the Information Commissioner for a decision. You can contact the Information Commissioner at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, (www.informationcommissioner.gov.uk).

If you have any queries about this letter you can contact me, or write to: FOI, Town Hall, Blackpool, FY1 1NA, or email us at [Blackpool Borough Council request email] <mailto:[Blackpool Borough Council request email]>. Please remember to quote your reference number when you contact us.

Yours sincerely

Barry Wheatley

Barry Wheatley
Practice & Quality Manager
Legal & Democratic Services
Tel: 01253 477440
Fax 01253 477149

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