Complaints

Dear Trevor R Nunn,

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST
Complaints - Bexley - our reference 8/430

I acknowledge your request for information received on 3rd October 2008.

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined
by the Freedom of Information Act 2000, subject to the information not
being exempt or containing a reference to a third party.

For your information, the Act defines a number of exemptions, which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not
to release the information to you. You will be informed if this is the
case.

There may a fee payable for this information. This will be considered
and you will be informed if a fee is payable. In this event the fee must
be paid before the information is processed and released. The 20 working
day time limit for responses is suspended until receipt of the payment.

If you have any queries or concerns then please contact the Freedom of
Information Officer, Bexley Local Studies and Archive Centre, Central
Library, Townley Road, Bexleyheath, Kent DA6 7HJ.

Further information is also available from the Information Commissioner
at: Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk

Yours sincerely,

John Grosvenor

Freedom of Information Officer
London Borough of Bexley
Local Studies and Archive Centre
Townley Road,
Bexleyheath,
Kent. DA6 7HJ

Tel: 020 8303 7777 ext 3369
DDI: 020 8836 7369
Fax: 020 8304 7058
[email address]

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Dear Mr Nunn,

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

1. Local Government Ombudsman.
Your request for information has now been considered and the information
requested is attached.

2. The Police.
Information not held. By explanation, a member of the public may have a
complaint against the London Borough of Bexley, which is dealt with
through the complaints procedures, see link,
http://www.bexley.gov.uk/contact/complai... The
information about complaints received by the Police would be held by the
Metropolitan Police, see link
http://cms.met.police.uk/met/boroughs/be...

3. Solicitors and / or the Courts.
Please clarify which Solicitors or Courts you are referring to? This
part of your request is too general at the moment. It is difficult to
identify the information requested unless you specify which Solicitors
or Courts that you have in mind.

If you have any queries or concerns then please contact me.

If you are dissatisfied with the handling of your request please contact
Mr Chris Loynes, Head of Citizenship and Members Services, Room 338,
Bexley Council, Broadway, Bexleyheath, Kent, DA6 7LB or by email to
[email address]

You can also complain to the Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk

Yours sincerely,

John Grosvenor

Local Studies Librarian and Assistant Records Manager
London Borough of Bexley
Local Studies and Archive Centre,
Townley Road,
Bexleyheath,
Kent. DA6 7HJ

Tel: 020 8303 7777 ext 3369
DDI 020 8836 7369
Fax: 020 8304 7058
[email address]

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