Complaints

Dear Mr Nunn

Thank you for your email dated 2nd October 2008, received by the council
on the 3rd October 2008, we are dealing with it under the terms of the
Freedom of Information Act 2000.

The Authority is required to respond to your request within 20 working
days from the day following receipt of your request. Please note that in
some circumstances a fee may be payable and if this is the case, we will
let you know. A fees notice will be issued to you, and you will be
required to pay before we proceed to deal with your request.

If you have any queries about this email, please contact us on this
email address.

Your sincerely

Natalie Wilson

On behalf of the County Freedom of Information Officer

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Dear Mr. Nunn

I am writing to confirm that the Council has now completed its search
for the information which you requested below.

Unfortunately due to major changes to our systems and processes we are
unable to fully answer all your points.
For the period Oct 2007 to Sept 2008 our Social Care Services received
122 complaints of which 4 were investigated by the Local Government
Ombudsman. This equates to 3.3% of cases.

We do not hold information on complaints that may have been passed to
the police or solicitors or courts.

If you have any queries about this letter, please contact me. Please
remember to quote the reference number above in any future
communications.

If you are unhappy with the service you have received in relation to
your request and wish to make a complaint or request a review of our
decision, you should emai lto [Bedfordshire County Council request email] or write to The County
Freedom of Information Officer, Bedfordshire County Council, County
Hall, Cauldwell Street, Bedford, MK42 9AP..

If you are not content with the outcome your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Bedfordshire County Council. The Information
Commissioner can be contacted at: The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Carol Fuller
County Freedom of Information Officer

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