Make and explore Freedom of Information requests
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid for FOI purposes (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this requestAct on what you've learnt
Similar requests
Is it legal to charge a TV Licence fee if the BBC is in briech of its own charter?
To British Broadcasting Corporation by ivanataylor 6 October 2009
BBC employees - illegal drugs expenditure
To British Broadcasting Corporation by John Walker 25 August 2008
Information of total revenue gained from advertising other TV channels on the iPlayer platform
To British Broadcasting Corporation by Rob Metsoja 1 May 2011
British National - Party - Membership List
To British Broadcasting Corporation by A. Hunter 6 December 2008
Policy documents - crimes - ethnicity
To British Broadcasting Corporation by John Walker 19 July 2008
Senior, Lead & Principal Technologist Salaries
To British Broadcasting Corporation by J. Good 19 February 2010
Organisational charts
To British Broadcasting Corporation by Miss Nagy 24 August 2010
Median Salary Levels in the BBC
To British Broadcasting Corporation by M J Workman 26 October 2009
BBC World Service, Afghan Stream: Ethnic breakdown
To British Broadcasting Corporation by A.V. Blair 17 March 2010
Background of BBC political team
To British Broadcasting Corporation by Naomi Fowler 10 May 2010
Complaints
Alistair P Sloan made this Freedom of Information request to British Broadcasting Corporation
The request was refused by British Broadcasting Corporation.
From: Alistair P Sloan
13 August 2011
Dear Sirs,
I seek the following information from the BBC in terms of the
Freedom of Information Act 2000:
copies of all complaints recieved by the BBC between 24 July 2011
and 13 August 2011.
I look forwrad to your response in this matter
Yours sincerely,
Alistair P Sloan
From: FOI Enquiries
British Broadcasting Corporation
15 August 2011
Dear Alistair,
Thank you for your request for information under the Freedom of
Information Act 2000, as detailed in your email below. Your request was
received on 13th August, 2011. We will deal with your request as
promptly as possible, and at the latest within 20 working days. If you
have any queries about your request, please contact us at the address
below.
The reference number for your request is RFI20111005.
Kind regards,
The Information Policy & Compliance Team
BBC Freedom of Information
Room 2252, BBC White City
201 Wood Lane
London W12 7TS
www.bbc.co.uk/foi
Email: [BBC request email]
Tel: 020 8008 2882
Fax: 020 8008 2398
show quoted sections
From: FOI Enquiries
British Broadcasting Corporation
25 August 2011
Dear Mr Sloan,
Please find attached the response to your request for information,
reference RFI20111005.
<<RFI20111005 - Final Response.pdf>>
Kind regards
L. Wright (Ms)
Information Policy and Compliance
BBC Freedom of Information
Room 2252, White City
201 Wood Lane
London W12 7TS, UK
Website: [1]www.bbc.co.uk/foi
Email: [2][BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398
[3]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.
References
Visible links
1. http://www.bbc.co.uk/foi
2. mailto:[BBC request email]
3. http://www.bbc.co.uk/
From: Alistair P Sloan
25 August 2011
Dear Sirs,
Thank you for your response today to my recent Freedom of
Information Request. You state within your response that you do not
provide a route of internal review where you have decided not to
release information on the grounds that you have done so on this
occasion.
However, I wondered if you might be so helpful as to clarify a
matter before a decision is taken as to whether the matter is
raised with the Information Commissioner or not.
Your response fails to recognised that the BBC might receive
complaints that do not relate to the output of the BBC and would
therefore not be information held for the purposes of ‘journalism,
art or literature.’
Can the BBC confirm that it holds no complaints for the period
enquired about that do not relate to the output of the BBC or would
otherwise relate to ‘journalism, art or literature’?
For the avoidance of doubt a complaint would be any expression of
dissatisfaction that is held in a recordable format.
I look forward to your response in this matter.
Yours sincerely,
Alistair P Sloan
From: FOI Enquiries
British Broadcasting Corporation
26 August 2011
Dear Mr Sloan,
Please accept our apologies. We receive requests for information about editorial complaints on a daily basis and rarely, if at all, receive requests relating to any other type of complaint. We therefore intepreted your request as relating to editorial complaints.
If you are wanting copies of all complaints of any nature received by the BBC it would take more than 2.5 days to locate the information you are requesting. The BBC has procedures and structures in place to receive, respond to and track editorial complaints. However, because complaints that are not about content are rarer, there is no such structure in place for them. They could come in through any channel and be handled by any department or member of staff (for example a complaint could be made to a local office about where a BBC vehicle has been parked, or a complaint could be made to a particular manager about the behaviour of a member of his department and the matter could be dealt with informally); therefore we consider it highly likely that to a) determine if any information is held (i.e. by contacting all of the BBC's 17,000+ staff) and b) locate any information about the complaints would take more than 2.5 days; under section 12 of the Act, we are allowed to refuse to handle the request if it would exceed the 'appropriate limit'. The appropriate limit has been set by the Regulations (SI 2004/3244) as being £450 (equivalent to two and a half days work, at an hourly rate of £25).
If you are interested in a particular type of complaint please let us know and we are happy to reconsider your request under the original request reference and within the original timeframe.
Kind regards
Louise Wright
BBC Information Policy and Compliance
Room 2252
White City
201 Wood Lane
London
W12 7TS
Website: www.bbc.co.uk/foi
Email: [BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398
show quoted sections
From: Alistair P Sloan
26 August 2011
Dear Louise,
Thank you for your quick reply. I would be particularly interested
in complaints received by the BBC in Scotland from members of the
public about the conduct of BBC employees.
I hope that this clarification will assist in bringing the request
under the cost limit. If it does not I will try and provide further
clarification upon request.
Yours sincerely,
Alistair P Sloan
From: FOI Enquiries
British Broadcasting Corporation
12 September 2011
Dear Mr Sloan,
We note that the original deadline to respond to your request is today, 12th September.
We re-opened your request following your email below. However, unfortunately our FOI contact for Scotland has been on leave since we contacted him up to and including today's date therefore we will not be able to respond to your request in time to meet your original request deadline. We will however respond as soon as we are able to. I would hope that this will be by Tuesday 19th September but I will write again to update you should this change.
Kind regards
Louise Wright
BBC Information Policy and Compliance
Room 2252
White City
201 Wood Lane
London
W12 7TS
Website: www.bbc.co.uk/foi
Email: [BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398
show quoted sections
From: Alistair P Sloan
21 September 2011
Dear Louise,
I write in connection with a Freedom of Information request made to
the BBC (RFI20111005). You had hoped to be able to provide me with
a response by the 19th September. However, it doesn't appear that
you have been able to do so.
I wondered if you might be able to advise as to when you expect to
be able to provide a response?
I look forward to hearing from you.
Yours sincerely,
Alistair P Sloan
From: Louise Wright
British Broadcasting Corporation
21 September 2011
[Subject only] RE: RFI20111005 - narrowed request about complaints
show quoted sections
From: FOI Enquiries
British Broadcasting Corporation
21 September 2011
Dear Mr Sloan,
I have contacted BBC Scotland this evening (before seeing your email
below) to follow up with them on your request. I hope to be able to
update you tomorrow.
Kind regards
Louise Wright
BBC Information Policy and Compliance
Room 2252
White City
201 Wood Lane
London
W12 7TS
Website: www.bbc.co.uk/foi
Email: [BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398
show quoted sections
From: FOI Enquiries
British Broadcasting Corporation
23 September 2011
Dear Mr Sloan,
Following your clarification that we had interpreted your request
(reference RFI20111005) too narrowly and you were not only interested in
editorial complaints, please find attached a revised response to your
request for all complaints received by the BBC in Scotland about the
conduct of BBC employees.
Unfortunately as you will see from the response we would need you to
further narrow your request in order to locate/extract the information
within the specified timeframe.
Please accept our apologies that we were not able to meet the original
deadline for your request following your clarification.
<<RFI20111005 - final response (2nd - narrowed to Scotland).pdf>>
Kind regards
Louise Wright
Information Policy and Compliance
BBC Freedom of Information
Room 2252, White City
201 Wood Lane
London W12 7TS, UK
Website: [1]www.bbc.co.uk/foi
Email: [2][BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398
[3]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.
References
Visible links
1. http://www.bbc.co.uk/foi
2. mailto:[BBC request email]
3. http://www.bbc.co.uk/
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence