Complaints

Dear Mr Nunn

I write to acknowledge receipt of your Freedom of Information enquiry.

This is receiving attention and you can expect a response within 20
working days.

Yours sincerely

Laura Hayward
Information Assistant
Telephone Room
01268 294289
[1][email address]
[2]www.basildon.gov.uk

Trevor R Nunn <[3][FOI #3346 email]>
02/10/2008 22:58

To
FOI requests at Basildon District Council
<[4][Basildon District Council request email]>
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Subject
Freedom of Information request - Complaints

Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

show quoted sections

Dear Mr Nunn

I am writing in response to your Freedom of Information request made to
this office on 6th October 2008.

Your request was for : Over the last 12 months, as a percentage of total
complaints against the council how many ended up as being dealt with by

1. - Local Governmant Ombudsman
2. - The Police
3. - Solicitors / and or courts

Our response is :

1. - There have been a total of 202 formal complaints for the past 12
months.Out of these 39 have gone to the ombudsman. This equates to 19.3%

We are unable to provide statistics with regard to complaints furthered
to/via Police / Solicitors / courts as we do not hold this
information,therefore would not be aware if someone has pursued other
routes.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to:

Ms Sue Marriott
Service Advice Manager - Communication
The Basildon Centre
St Martins Square
Basildon
Essex
SS14 1DL

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Basildon District Council.
The Information Commissioner can be contacted at:
The Information Commissioners office, Wycliffe House, Water Lane,Wilmslow,
Cheshire SK9 5AF.

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