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Ben made this Freedom of Information request to Department for Social Development (Northern Ireland)
The request was successful.
From: Ben
19 May 2011
Dear Department for Social Development (Northern Ireland),
In accordance with the Freedom of Information Act, I require you to
disclose the following:
(1) Number of complaints received
(2) Nature/classification of complaint
(3) Outcome
This information should be collated by month and for a period
covering the last five years.
Yours faithfully,
Ben
From: FOI
Department for Social Development (Northern Ireland)
20 May 2011
Ben
Could you clarify the subject(s) on which you are seeking information about complaints?
To explain, there is no central recording of all types of complaints received across the Department. Some business areas which are 'public facing' have co-ordinated complaints processes - e.g. Social Security and Child Maintenance and Enforcement record and report on the numbers, types and outcomes of complaints received. Other business areas, such as Housing, Urban Regeneration, Human Resources and Finance (with are not 'public facing') handle complaints (when received) as normal correspondence and do not collate details.
Would you be happy to receive information regarding the collated complaints received by the Social Security Agency and Child Maintenance and Enforcement Division?
Darren Moan, DSD FOI Team
DSD Records Management Branch
Phone: 028 9082 9119
Email: [email address]
Records Management Branch
Lighthouse Building
1 Cromac Place
Gasworks Business Park
Ormeau Road
Belfast
BT7 2JB
show quoted sections
From: Ben
23 May 2011
Dear FOI,
Yes I am happy to receive information regarding the collated
complaints received by the Social Security Agency and Child
Maintenance and Enforcement Division?
Yours sincerely,
Ben
From: Conway, Anne
Department for Social Development (Northern Ireland)
25 May 2011
Ben
Please find attached acknowledgement to your request for information on
complaints.
Thanks
Anne Conway
Operations Directorate Support
028 90829559
From: Conway, Anne
Department for Social Development (Northern Ireland)
21 June 2011
Covering Letter FOI Request DSD2011 0080.DOC.doc
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FOI Request DSD 2011 0080 Information for Release.DOC.doc
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Mr Brown
Please find attached response to your request for information on the
number of complaints received.
Thanks
Chief Executive's Office
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