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Complaints

David Mawson made this Freedom of Information request to Royal Mail Group Limited

The request was partially successful.

From: David Mawson

6 March 2011

Dear Royal Mail Group Limited,

Please advise how many complaints have been received in 2009 and
2010 regarding:

a) Po Boxes

b) Keepsafe Service

c) Lost mail in the SE6 area

Yours faithfully,

David Mawson

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Royal Mail Group Limited

8 March 2011

Dear Mr Mawson

Thank you for your request for information received on 6/3/11, which we are
considering under the Freedom of Information Act. Under the Act you should
expect a reply from us to be sent by 1/4/2011 which is twenty working days
from receipt of your request.

If for any reason we are unable to provide you with a full response within
that time, we will contact you explaining the reasons for this and giving a
revised date by which we will reply.

If in the mean time you have any questions or would like to contact us
about your request, please contact us by telephone (0114) 2414215 or
alternatively email or write to us at the address below. Please be assured
that we are giving this our attention and will get back to you shortly.

Yours sincerely

Ruth Barnes
Company Secretary's Office
Freedom of Information Case Officer
[Royal Mail Group request email]

Freedom of Information Unit
Royal Mail Sheffield
2nd Floor
Pond Street
Sheffield
S98 6HR

(0114) 2414215

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

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Royal Mail Group Limited

31 March 2011

Mawson DTUP 8EQK5J.pdf
39K Download View as HTML

attachment.txt
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Dear Mr. Mawson

Please find attached a response to your recent Freedom of Information
Request.

Yours sincerely

Daniel Tulp
Company Secretary's Office
Freedom of Information Case Officer
[Royal Mail Group request email]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

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