Complaints

Dear Mr Barrett,

Freedom of Information Act 2000 - Requests for Information

Thank you for your e-mail requesting information under the Freedom of Information Act 2000 which we received on 17th June 2010. It is our intention to have the information delivered to you by 15th July 2010.

I would like to inform you that all requests submitted under the Freedom of Information Act 2000 might be subject to exemption(s), which the Authority is entitled to apply to refuse the request.

In some cases the Authority may also ask that a fee be paid for processing and delivering the information to you. Details of any fee to be charged, if applicable, will be notified to you as soon as possible.

Any future correspondence you may have in relation to this matter should be marked Private & Confidential and sent to the Freedom of Information Officer, Information Compliance Unit, County Hall, Wakefield WF1 2QW or e-mailed to [Wakefield City Council request email].

Yours sincerely,

Julian Rogan

Principal Information Officer
Information Compliance Services
Democratic Services
Legal and Democratic Services

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Room 50
County Hall
Wakefield
WF1 2QW
[email address]
Tel: 01924 305288
Fax: 01924 305383
http://www.wakefield.gov.uk/

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Dear Mr Barrett,

Freedom of Information Act 2000 - Request for Information

I am writing in respect of your recent enquiry for information held by the Authority under the provisions of the Freedom of Information Act.

Please find the information you requested below. Should you have any queries regarding the information we have sent you please use the contact details at the bottom of this email or write to the Freedom of Information Officer, Information Compliance, at the address below.

In the last 5 years 96% of subject access requests asking for information from our Family Services have received their information within the statutory time period.
We have no record in the last 5 years of any requester having to make numerous requests for all the information they requested.
In the last 5 years there have been no complaints to the Government Ombudsman for failing to provide all the information requested on time.

Yours sincerely

Julian Rogan

Principal Information Officer
Information Compliance Services
Democratic Services
Legal and Democratic Services

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Room 50
County Hall
Wakefield
WF1 2QW
[email address]
Tel: 01924 305288
Fax: 01924 305383
http://www.wakefield.gov.uk/

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Dear Mr Barrett,

Thank you for your email requesting an Internal Review regarding our response to your Freedom of Information request. I can inform you that your request will be reviewed within the next twenty working days and you will be informed of the outcome immediately following the appeal.

Yours sincerely,

Julian Rogan

Principal Information Officer
Information Compliance Services
Democratic Services
Legal and Democratic Services

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Room 50
County Hall
Wakefield
WF1 2QW
[email address]
Tel: 01924 305288
Fax: 01924 305383
http://www.wakefield.gov.uk/

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Dear Mr Barrett,

I refer to your request for information with regard to "how many people who have requested all information held on file by the Social Services from the Data Protection Department of Wakefield Council have received it all on time in the last 5 years and how many have had to make numerous requests for all the information requested in the last 5 years. Also how many complaints against the data protection department have been reported to the government ombudsman for failing to provide all information requested on time in the last 5years".

Following an internal review we have re checked our records as you requested and I can confirm that we have no record in the last 5 years of any requester having to make numerous requests for all the information they requested.

We have again re checked our records and in the last 5 years we have received no complaints from the Government Ombudsman for failing to provide all the information requested on time. However, complaints regarding breaches of information are held by the Information Commissioners Office and we have no record of receiving such a complaint.

As the Information Commissioner may deal with many complaints received from the public and may deal with some of these internally without contacting the Council, it may be helpful if you contact the Information Commissioner who may be able to help you with your request. The Information Commissioner can be contacted at the address below.

I can also confirm that in the last 5 years the Council has not received any written requests for information from the elected member that you named requesting the personal information of another person.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF.

Any future correspondence you may have with the Authority in relation to this matter should be marked private & confidential and sent to the Freedom of Information Officer, Room 51, County Hall, Wakefield WF1 2QW.

Yours sincerely,

Julian Rogan

Principal Information Officer
Information Compliance Services
Democratic Services
Legal and Democratic Services
City of Wakefield Metropolitan District Council
Room 50
County Hall
Wakefield
WF1 2QW
[email address]
Tel: 01924 305288
Fax: 01924 305383
http://www.wakefield.gov.uk/

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