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Complaints
Tony Wise made this Freedom of Information request to Local Government Ombudsmen
The request was successful.
From: Tony Wise
20 April 2010
Dear Local Government Ombudsmen,
I refer to Doncaster Borough Council which has recently been
described as failing and dysfunctional. It is also on the record
that another regulator stated that "The people of Doncaster are not
well-served by their council."
Please provide under the Freedom of Information Act the following
figures. How many complaints were made in total as regards DBC in
the following years.
2009, 2008, 2007, 2006, 2005, 2004, 2003, 2002, 2001 and 2000.
Please also supply the figures in each year for the following 6
categories.
1/ Reports finding maladministration (with or without injustice)
2/ Local settlements
3/ No, or insufficient evidence of maladministration
4/ Ombudsman’s discretion not to pursue the complaint
5/ Outside the Ombudsman’s jurisdiction
6/ Premature complaints (not complained to the council first)
Yours faithfully,
TONY WISE.
Trevor R Nunn left an annotation (20 April 2010)
As far as Doncaster Social Services are concerned
http://www.whatdotheyknow.com/request/co...
From: Foi Officer
Local Government Ombudsmen
23 April 2010
Dear Mr Wise
Our ref: CS/10/039
This is to acknowledge receipt of your request below received on 20 April. We will respond within the 20 working day target (which would be by 19 May 2010) or, if unable to do so, we will write to you again explaining why.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
show quoted sections
From: Foi Officer
Local Government Ombudsmen
10 May 2010
Dear Mr Wise
I attach a letter in response to your request below.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
show quoted sections
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Anne Hide left an annotation (20 April 2010)
Not the bit monitored by the LGO. In their 2009 annual review of Doncaster Mr Seex states the Council’s complaints procedure is working satisfactorily. So much for the competence and integrity of the LGO.
In the 2008 Doncaster annual review the LGO state 'Part of our role is to provide advice and guidance about good administrative practice'.
Was the advice that bad?
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